Wellness Front Desk Representative

About the role

We are seeking a friendly, organized, and service-focused professional to support daily operations of our Wellness Center, Spa, Salon, Fitness Center, and recreation programs. The Wellness Representative serves as the primary point of contact for guests and members.

Responsibilities

• Serve as front desk representative for the Wellness Center, Spa, and Salon
• Schedule and coordinate spa/salon services, fitness classes, racquet programs, recreation activities, and Summer Camp programs
• Provide accurate information about amenities, services, retail offerings, and Rumbling Bald activities
• Aid with equipment rentals, activity registrations, retail purchases, and point-of-sale transactions
• Follow cash-handling procedures and maintain accurate records
• Maintain cleanliness and professional presentation of the front desk, retail displays, and Wellness areas

Requirements

• High School Diploma or equivalent required
• 6 months–1 year of customer service, hospitality, or retail experience preferred
• CPR, Lifesaving, and/or First Aid certification preferred (or willingness to obtain)

Skills & Abilities

• Strong multitasking and organizational skills
• Excellent communication and guest service skills
• Detail-oriented with problem-solving ability
• Positive, team-focused attitude
• Ability to work flexible schedules, including evenings, weekends, and holidays

Physical Requirements

• Stand and/or walk for extended periods (8+ hours per shift)
• Lift and move up to 50 pounds
• Bend, reach, twist, pull, and use hands and fingers to handle equipment
• Work in a recreational environment with varying temperatures and activity levels