Wellness Consultant Team Lead
Benefits
- Bonus based on performance
- Competitive salary
- Employee discounts
- Flexible schedule
- Training & development
- Wellness resources
Elevate the Lives of the People We Touch
At Massage Heights Kingwood, we believe wellness begins with extraordinary people. Every guest deserves more than an appointment—they deserve a personalized wellness journey that leaves them feeling renewed, cared for, and on Cloud Nine.
Position Summary
Partner with the Retreat Director to deliver exceptional guest experiences, coach Wellness Consultants, and support daily operations. This role combines leadership, sales coaching, guest service, and operational excellence to achieve performance goals.
Key Responsibilities
- Leadership:
- Lead by example with professionalism and accountability.
- Coach, motivate, and develop Wellness Consultants.
- Foster a culture of teamwork, recognition, and continuous improvement.
- Sales & Guest Experience:
- Coach consultative selling and personalized wellness journeys.
- Drive memberships, retail, enhancements, rebooking, and guest retention.
- Monitor KPIs and provide real-time coaching.
- Resolve guest concerns with professionalism and empathy.
- Promote services, memberships, retail products, and seasonal offerings.
- Operations:
- Support opening and closing procedures.
- Maintain retreat presentation and operational standards.
- Aid in inventory, compliance, and daily documentation.
Qualifications
- 1+ year of leadership experience in retail, hospitality, wellness, fitness, or customer service
- Proven sales and coaching success
- Strong communication, organization, and conflict-resolution skills
- Comfortable working with performance metrics and technology
- Positive attitude with a growth mindset
Our Leadership Philosophy
At Massage Heights Kingwood, leaders coach rather than manage. We believe every guest interaction is an opportunity to create a meaningful wellness journey. Every recommendation should be thoughtful, every conversation genuine, and every guest should leave feeling like they've reached Cloud Nine.
Success in This Role
- Deliver exceptional guest experiences
- Develop high-performing Wellness Consultants
- Grow memberships and revenue
- Improve guest retention and rebooking
- Maintain operational excellence
- Build a positive, accountable team culture
Benefits & Perks
- Competitive hourly pay
- Commission and leadership bonus opportunities
- Career advancement and leadership development
- Paid training and ongoing coaching
- Beautiful spa environment
- Complimentary monthly massage or facial
- Wellness treatment and retail discounts
- Massage Heights Family Fund assistance
- Positive, team-focused culture
Schedule
- 6–8 hour shifts
- Retreat open 7 days a week
- Flexible scheduling based on business needs
- Some evenings, weekends, and holidays required
Our Leadership Philosophy
At Massage Heights Kingwood, leaders coach rather than manage. We believe every guest interaction is an opportunity to create a meaningful wellness journey. Every recommendation should be thoughtful, every conversation genuine, and every guest should leave feeling like they've reached Cloud Nine.
Personal & Career Development
- Guided learning pathway through Massage Heights University
Flexible Schedules
- Supports work-life balance
Professional & Safe Environment
- Committed to making safety for Therapist and Guest a priority.
Employee Discounts
- Products and services
Massage Heights Family Fund
- A program that supports team members during times of hardship
Stunning Retreats
- Spa-like atmosphere and treatment rooms filled with high-quality products, equipment, and upscale linens.