Wellness Consultant & Guide

About the role

We are seeking a vibrant Guest Service Manager to deliver outstanding service and build lasting connections at our Leon Springs location. The role involves managing bookings, welcoming and checking out guests, accurately processing payments, driving sales of memberships, packages, retail items, and gift cards, upholding cleanliness and hygiene protocols, and resolving guest inquiries with professionalism.

Responsibilities

• Ensure smooth daily operations by managing bookings, welcoming, and checking out guests, and accurately processing payments.
• Drive sales of memberships, packages, retail items, and gift cards through personalized recommendations and product knowledge.
• Help uphold cleanliness and hygiene protocols by assisting with laundry, sanitation, and general cleaning duties.
• Resolve guest inquiries and concerns with professionalism and care, ensuring every guest leaves with a positive experience.
• Consult with guests to assess their needs and provide thoughtful recommendations for services that align with their expectations.
• Connect with guests to build rapport and create a warm, memorable experience throughout every interaction.
• Contribute to a team culture centered on positivity, collaboration, and result‑oriented solutions.

Requirements

• Warm, approachable, and genuinely enjoy connecting with people.
• Calm under pressure and solution‑focused when challenges arise.
• Attentive to details that enhance the guest experience.
• Motivated to meet goals and go the extra mile for guests and teammates.
• Available to work 30+ hours/week, including a mix of mornings, evenings, and weekends.
• Reliable and flexible, with dependable transportation to travel between locations if needed.
• Tech‑savvy and quick to learn, especially when using booking software and juggling multiple tasks.
• Customer service or sales experience is a plus – a positive attitude and willingness to learn are essential.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance options
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Access to major medical coverage with $0 copay and $0 deductible (employer contribution)
• Free monthly services
• Generous team‑member discounts
• Supportive, people‑first culture

Pay

Compensation: $14.00 per hour.

Schedule

30+ hours per week, including a mix of mornings, evenings, and weekends.