Wellness Consultant - Geauga YMCA

About the role

The Wellness Consultants are responsible for assisting in membership growth and retention through leadership and continuous follow-through with members at the Greater Cleveland YMCA.

Responsibilities

• Creates and maintains a member-focused atmosphere to build personal and meaningful relationships with YMCA members, participants, volunteers, guests, and donors.
• Greets all members and guests in a professional and friendly manner, using their names whenever possible, and offers assistance with workout needs within the Consultant's certified scope of practice.
• Intentionally introduces members to one another and encourages conversation to promote relationship building among members.
• Ensures the disinfection, cleanliness, and maintenance of all Wellness Center equipment; reports any damaged or broken equipment to the Wellness Director.
• Accurately completes data entry and maintains records on new members, renewals, program participants, and guests.
• In collaboration with all branch departments, assesses program and service options to ensure the needs of the community are being met.
• Resolves member problems innovatively to ensure member satisfaction.
• Participates in the creation and delivery of ongoing recognition and appreciation events for members, staff, and volunteers.
• Manages prospective member data through leads, tours, walk-ins, IC calls, referrals, guest passes, terminations, and prospects from campaigns.

Requirements

• High School Diploma or GED required; Associate degree preferred.
• Experience in sales and service preferred.
• Experience in health and wellness strongly preferred.

Physical Demands

• Ability to lift/move up to 50 lbs.
• Ability to perform frequent amounts of sitting, standing, walking, reaching, stooping, kneeling, bending, and/or instructing others for the duration of the shift.

About YMCA of Greater Cleveland

Our mission is to put Christian principles into practice through programs that build healthy spirit, mind, and body for all. Our vision is to be the premier community-based, charitable organization that embraces collaborations to build strong kids, strong families, and strong communities.

Benefits

• A free membership to your local YMCA and discount on YMCA programs (excluding childcare for part-time positions).
• Additional employee discounts at many places in and around town.
• Comprehensive Benefits Plan including Health, Dental, Vision, and Employee Assistance Plan.
• Retirement plan with 8% contribution paid by the YMCA of Greater Cleveland.
• Paid vacation for eligible employees.