Wellness Associate - Part Time

About the role

The Apothecarium is seeking a Part Time Wellness Associate to provide compassionate, friendly, and professional customer services to patients. Wellness Associates assist patients and caregivers with cannabis recommendations through the process of product selection, effects, potency, dosing, methods of consumption, and administration.

Responsibilities

• Assist patients and caregivers with cannabis recommendations through the process of product selection, effects, potency, dosing, methods of consumption, and administration
• Management of patient records through the systems
• Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate
• Maintain knowledge of state regulatory requirements and guidelines
• Provide excellent customer service practices to deliver a distinctive and delightful patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient confidentiality and security
• Develop and maintain strong relationships with patients and caregivers by anticipating needs
• Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines
• Complete the required state mandated training program
• Any other tasks assigned by Management

Requirements

• Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
• At least one (1) year of customer service, retail, or related experience preferred
• Cannabis experience a plus
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• Ability to work well within a team environment

Physical Requirements

• Stand constantly
• Walk frequently
• Reach and twist/turn with hands and arms
• Climb or balance and stoop, kneel, crouch or crawl
• Frequently lift and/or move up to 20 pounds
• Occasionally lift and/or move up to 50 pounds
• Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

Background Check Requirement: As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.