Wellness Associate II

About the role

The Wellness Associate II position is responsible for providing shift leadership to the staff, excellent customer service to all members, program participants and guests. This involves greeting all members and guests, booking appointments, assisting with questions regarding services and programs, and organizing, maintaining, and assuring cleanliness of the wellness floor.

Responsibilities

• Provides day-to-day operational supervision to Wellness staff team.
• Schedules staff team.
• Assists manager in training of part-time staff members as directed.
• Provides leadership of daily activities.
• Provides guidance to staff in proper response to member questions/concerns.
• Provides exemplary customer service.
• Enforces YMCA and Wellness Department rules and policies.
• Maintains a clean, safe, fully stocked, and well-organized work area.
• Gives facility tours and orientations to new or prospective members as needed.
• Actively promotes the Y, memberships, programs, services, and lessons, as well as promotions and/or discounts available.
• Provides accurate, appropriate, and immediate responses to all requests by members/guests.
• Provides detailed descriptions of Y memberships, programs, services, facility features, and hours of operation.
• Adheres to policies related to boundaries with consumers.
• Attends/completes required abuse risk management training.
• Adheres to procedures related to managing high-risk activities and supervising consumers.
• Follows mandated reporting requirements.

Requirements

• High School Diploma/GED.
• Minimum three years of experience working with wellness.
• Minimum of 6 months of experience in a leadership or supervisory role.
• At least one year or more customer service/public relations experience.
• A passion and basic understanding of healthy living and helping others reach goals.
• Actively participating in a healthy lifestyle.
• Must be detail-oriented, possess strong organizational skills, and have the ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening, and computer skills.
• Requires CPR/First Aid, Blood Borne Pathogen, and Child Abuse Prevention training within the first 30 days of employment.

Benefits

• Access to your Earned Wages before scheduled Pay Days.
• Free individual Y membership, with 75% discount on upgraded memberships.
• 50% Discount on Programs, including Childcare, sports, and aquatics.
• 20% Discount on Personal Training.
• 12% Retirement Contribution once fully vested.
• 403b Retirement Savings Plan.