Wellness Associate

Founded in 1929, Heinen’s is a premier grocery store chain noted for its quality products and outstanding customer service. With 23 stores (19 in Cleveland, Ohio and 4 in Chicago, Illinois), two distribution warehouses, one food production plant, and a corporate office in Warrensville Heights, Ohio, Heinen’s is an associate-first company that emphasizes quality of life through competitive compensation, professional development, paid time off, and balanced work schedules.

About the role

A Heinen’s Wellness Consultant is a person who has a passion for health and wellbeing and enjoys helping people in their health journeys. Heinen’s provides nutrition education to supplement the Wellness Consultant’s knowledge and ensure alignment. The role involves providing world-class customer service, consulting with and educating customers on wellness products, and maintaining the Wellness Resource Center.

Responsibilities

• Engages in ongoing professional development and training provided by Heinen’s Chief Medical Officer and Chief Registered Dietitian.
• Provides customers with prompt and courteous service.
• Supports clients in learning how to make healthy choices for themselves.
• Has command over the HIPAA-compliant software system that supports customer engagement.
• Stocks shelves and displays, maintains product callout signage, and keeps shelves clean, full, and properly rotated.
• Creates displays within the wellness department.
• Works with grocery management to merchandise products within the department.
• Orders product for the wellness department, maintains inventory control, and controls shrink.
• Handles returns and damaged products according to policies and procedures.
• Maintains a safe and clean environment.
• Plans and coordinates in-store seminars and customer events.
• Engages in community events as needed.

Requirements

• High school diploma or equivalent required.
• Bachelor’s degree in a relevant wellness degree program preferred.
• At least 2 years’ experience in retail or wellness operations preferred.
• Good communication and organizational skills.
• Personal resilience and self-confidence.
• Exhibits enthusiasm, respect, adaptability, flexibility, and a spirit of cooperation.
• Demonstrates ways to become empowered and self-responsible.
• Demonstrates ability to work with consumers with diverse backgrounds.
• Ability to work with minimal supervision.
• Proficiency in Microsoft Office software, the Internet, fax service, and other applicable software.
• Willingness to travel to other Chicago store locations and Cleveland for business meetings.
• Must be willing to work a non-traditional five-day work schedule, including Saturday, Sunday, and some evenings, when necessary.

Schedule

Non-traditional five-day work schedule, including weekends and some evenings.