Wellness Advocate - Host

About the role

We’re seeking a Wellness Advocate - Host to act as the vital connection between our guests’ initial booking and their wellness dining journey. This role blends guest communications, reservations management, and personalized service, ensuring a seamless and memorable experience from the first call to the final farewell.

Responsibilities

• Guest Experience & Reservations (40%): Contact guests pre-visit to confirm meal pathways and document preferences, record allergy/dietary information in guest notes for safety, greet guests warmly, confirm details, and serve welcome drinks with educational context, maintain reservation system and optimize table allocations
• Administrative Support (25%): Manage reservation platforms and guest profiles, support FOH management with guest reports and correspondence, utilize POS and data portal for guest tracking and reporting
• Customer Service Excellence (20%): Provide personalized upselling based on visit history, collect guest feedback to support continuous improvement, collaborate with hosts and FOH team for smooth guest flow
• Other Contributions (15%): Participate in training and assist with events/promotions, maintain organized front-of-house areas, support onboarding of FOH staff

Requirements

• 2+ years in high-end hospitality (luxury hotel, fine dining, or similar)
• Reservations management or host role experience preferred
• High school diploma required
• Strong organizational and detail orientation
• Professional verbal and written communication skills

Preferred Qualifications

• Hospitality degree or related education
• Fine dining or luxury reservations background
• Knowledge of dietary restrictions and allergy management
• Experience in wellness-focused hospitality

Core Competencies

• Exceptional organizational and guest data management skills
• Warm, polished communication abilities
• Comfort with reservation and POS systems
• Sales and upselling instincts with guest-centered approach
• Empathy, relationship building, and passion for wellness

Pay

$15.00 - $20.00 per hour

Schedule

N/A

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

Qualifications

Required Qualifications: 2+ years in high-end hospitality (luxury hotel, fine dining, or similar); Reservations management or host role experience preferred; High school diploma required; Strong organizational and detail orientation; Professional verbal and written communication skills

Skills

Preferred Qualifications: Hospitality degree or related education; Fine dining or luxury reservations background; Knowledge of dietary restrictions and allergy management; Experience in wellness-focused hospitality

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

Compensation

$15.00 - $20.00 per hour

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.