Well Being Coach
About Us
First Stop Health is on a mission to deliver affordable, delightful healthcare for all, providing connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. We prioritize an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages.
We offer a comprehensive benefits package that includes health, dental, vision, disability, and life coverage. Employees who waive medical coverage receive a monthly medical waiver allowance. The company is recognized as one of Fast Company’s Most Innovative Companies and operates in a remote-first work environment with flexible paid time off, including Summer Fridays. Additional perks include an employer-matched 401k plan, a monthly phone stipend, and immediate access to our virtual care solutions—Urgent Care, Mental Health, and Primary Care—from day one.
About the Role
First Stop Health is seeking a National Board-Certified Health & Wellness Coach (NBC-HWC) with a strong foundation in mental health and holistic, lifestyle-based care. This unified role supports both mental well-being–focused coaching and broader health and wellness coaching across our virtual care ecosystem. Coaches work directly with participants to navigate everyday mental well-being challenges, build resilience, and create sustainable behavior change using evidence-based, participant-centered coaching approaches. You’ll collaborate closely with interdisciplinary care teams and play an active role in driving program quality, outcomes, and innovation.
Schedule
- 10-15 hours per week
- Work a minimum of two days per week
- 2 hours per week must be between 4-8pm CT Mon–Thu or 8a-12p CT Sat–Sun
- Schedule needs to be consistent weekly
Responsibilities
- Coaching & Participant Care
- Deliver high-quality, evidence-based mental health and well-being coaching via video or phone
- Apply coaching techniques grounded in cognitive behavioral strategies, motivational interviewing, and behavior change science
- Support participants with goal setting, stress management, resilience-building, and sustainable lifestyle behavior change
- Collaboration & Care Integration
- Partner with interdisciplinary care teams to support whole-person care
- Escalate concerns appropriately and follow established clinical, safety, and documentation protocols
- Contribute to a positive, inclusive, and supportive team culture
- Documentation & Outcomes
- Maintain accurate, timely documentation in accordance with organizational policies
- Track and analyze participant engagement and outcomes
- Use data, feedback, and insights to continuously improve coaching quality and participant experience
- Professional Development & Program Support
- Participate in required training, supervision, and team meetings
- Stay current on coaching best practices, behavioral science research, and mental health trends
- Support non-clinical initiatives such as content development, webinars, speaking engagements, and product or technology implementation as needed
Requirements
- Active NBC-HWC certification (required)
- Strong foundation in mental health coaching and holistic, lifestyle-based care
- Experience delivering virtual coaching preferred
- Highly organized, detail-oriented, and comfortable working in a fast-paced, remote environment
- Collaborative, service-oriented mindset with strong communication skills
Benefits
- Comprehensive health, dental, vision, disability, and life coverage
- Monthly medical waiver allowance for those who opt out of medical coverage
- Remote-first work environment with flexible paid time off, including Summer Fridays
- Employer-matched 401k plan
- Monthly phone stipend
- Immediate access to virtual care solutions (Urgent Care, Mental Health, and Primary Care) from day one