Welding Field Technician

About the role

The Welding and Robotics Field Service Technician develops and maintains strong customer relationships to support the success of their manufacturing operations through Panasonic welding and robotic automation solutions. This role is responsible for the installation, commissioning, troubleshooting, repair, and optimization of robotic welding systems, welding power sources, positioners, and related automation equipment, and provides technical support throughout the product lifecycle, including post-sales service, programming assistance, preventive maintenance, and customer training. Working independently at customer sites, this individual diagnoses and resolves complex electrical, mechanical, robotic, and welding process issues while ensuring maximum system performance and uptime. They deliver high-quality service, promote customer satisfaction, and serve as a professional representative of Panasonic in support of its welding and robotic automation products. At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business.

Responsibilities

• Quickly learn and develop a solid understanding of all Panasonic welding products and arc welding processes to ensure full proficiency in the field
• Troubleshoot and resolve electrical, mechanical, robotic, PLC, networking, and welding process issues in a timely manner with minimal supervision or assistance
• Determine when a service call is necessary, including the possibility of same-day travel to be on-site
• Attend internal meetings and partner with the Sales Team to meet with clients and partners to ensure their needs are met
• Provide services such as preventive maintenance, upgrades and retrofits, repairs, production support, and welding improvement at customer facilities, system integrators, and the office in OH
• Develop and maintain technical documentation, operating manuals, training materials, service procedures, and presentation content to support customer and internal training initiatives, and provide training classes on these materials to system integrators, distributors,