Welcome Services Concierge

About the role

This is an on-site position at Saint Lukes Medical Center. Benefits Eligible Yes. Hours Per Week 40. Schedule Details/Additional Information 1st Shift/earliest start time is 7:30am, latest end time is 6:00pm.

Responsibilities

• Successfully manage the first and last impressions of the facility
• Proactively approach, greet and acknowledge all in a friendly, professional manner and provide quick, responsive guest service
• Answer telephone and make calls to department, units and outside organizations as requested
• Successfully utilize the Epic system for appointment and patient look-up, input of transport requests
• Properly communicate with all departments and transport companies on behalf of patients/visitors
• Partner with all hospital staff
• Problem-solve, manage conflict, address patient/visitor concerns and complaints, and initiate recovery steps for service failures
• Aid in maintaining a smooth traffic flow at the entrances to the facility
• Physically assist in the transport of patients/visitors through wheelchair use and escorting -both external and internal
• Physically assist patients in/out of vehicles
• When required, provide symptom screening of patients/visitors entering the facility by asking structured health questions

Requirements

Licensure, Registration And/or Certification Required None Required. Education Required High School Diploma or GED Years Of Experience Typically requires 2 years in customer service facing role.

Qualifications

• Knowledge, Skills & Abilities Required
• Life support training courses may be required dependent on department discretion
• Excellent Customer service, communication (written and verbal) and interpersonal skills; ability to positively communicate with others under difficult circumstances
• Intermediate computer skills (prior Epic experience is a plus)
• Must be extremely accurate in a fast paced environment
• Able to manage multiple demands and priorities
• Demonstrated ability to work as part of a team, independently and collaboratively

Physical Requirements And Working Conditions

• Ability to stand and walk throughout work area approximately 95% of the workday
• Able to withstand exposure to weather elements – both extreme cold and heat approximately 95% of the workday
• Able to perform physical tasks such as lifting, standing, walking, pushing, pulling, and moving patients via wheelchairs, wayfinding, and/or escorting
• Able to tolerate minimal exposures of odors from auto emissions/gasoline

Pay

Pay Range $18.85 - $28.30

Schedule

1st Shift/earliest start time is 7:30am, latest end time is 6:00pm

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

Premium pay such as shift, on call, and more based on a teammate's job

Incentive pay for select positions

Opportunity for annual increases based on performance

Benefits And More Paid Time Off programs

Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

Flexible Spending Accounts for eligible health care and dependent care expenses

Family benefits such as adoption assistance and paid parental leave

Defined contribution retirement plans with employer match and other financial wellness programs

Educational Assistance Program