Welcome Desk Program Counselor

About the role

The Welcome Desk Program Counselor (WDPC) plays a crucial role in the academic, residential, and social aspects of the pre-college program. They serve as the point person for all things student and parent related, providing support, direction, and a seamless line of communication regarding what’s happening in real time.

Responsibilities

• Greeting and welcoming students and providing accurate information regarding classes, locations, and events taking place on campus
• Answering phone and email inquiries with the highest professional standards
• Performing daily attendance checks
• Emailing parent & guardians regarding unaccounted day students who are missing from class
• Checking dorm rooms, classrooms, contacting roommates, and calling mobile phones if a student is missing
• Informing parents/guardians after 30-45 minutes if a student is missing from residential status
• Looping in appropriate staff members when necessary
• Creating pastoral notes in Orah on student profiles
• Approving/denying/monitoring student check-ins/check-outs daily
• Attending weekly WD staff meetings
• Other duties may be assigned

Qualifications

• Bachelor’s degree required
• 1+ year work experience (summer camp, boarding school, college campus, etc.)
• Previous customer service-related experience preferred
• Previous experience with youth, whether at summer camps or other residential programs on the administrative supportive level
• Previous experience with Microsoft Office Suite, communication platforms with or similar to Orah, Pronto
• Must complete a series of online trainings and in-person trainings prior to start of program
• Must pass a criminal background check and successfully complete all training
• Flexible schedule, including some weekends
• Non-residential position; housing will not be provided

Benefits

This position offers the following:

• An opportunity to work with a passionate team of diverse people
• An opportunity to chaperone events and trips to local attractions and events
• Shift meals

Pay

$18 per hour

Schedule

Multiple shifts between the hours of 7am-11pm. Flexible schedule, including some weekends.