Welcome Center, Valet & Security Supervisor

About the role

The Welcome Center, Valet & Security Supervisor oversees the daily operations of the Welcome Center, Valet Services, and Security personnel during assigned shifts. This role ensures compliance with Association policies, safety protocols, and service standards, while serving as the primary on-site supervisory contact.

Responsibilities

• Supervise and coordinate Welcome Center, Valet, and Security staff
• Ensure staff attendance, punctuality, uniforms, and professional conduct
• Provide direction, oversight, and corrective guidance as needed
• Serve as escalation point for resident, guest, and vendor concerns
• Maintain access control, safety procedures, and incident response
• Oversee valet operations, traffic flow, and loading areas
• Prepare and submit incident reports, logs, and operational updates
• Enforce Association rules and management directives consistently
• Communicate operational issues and recommendations to management

Qualifications and Skills

• Prior supervisory or leadership experience preferred
• Strong interpersonal, communication, and customer service skills
• Ability to manage conflict and emergencies calmly and professionally
• Experience in residential, hospitality, security, or valet operations preferred
• Bilingual English/Spanish preferred
• Basic computer proficiency and reporting skills

Physical and Work Environment Requirements

• Ability to stand and walk for extended periods
• Availability to work evenings, weekends, and holidays as scheduled

Benefits

• Dental insurance
• Vision insurance

Pay

$22.00 per hour