Welcome Center Representative - CCE
YMCA of Coastal Carolina · Myrtle Beach, SC · 1 mo ago
OTHRFull-time
We need to output HTML fragment with sections: About the role? The description includes POSITION SUMMARY and Essential Functions, YMCA COMPETENCIES, Commitment To Child Safety, Qualifications, Work Environment & Physical Demands.
We need to use for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to map content accordingly. The posting does not have explicit Benefits, Pay, Schedule sections. So we should not create those unless present. There's no pay or benefits info. There's schedule info in Work Environment & Physical Demands: "Work schedules may include early mornings, evenings, weekends, and holidays based on facility needs." That's schedule info. So we can include a Schedule section with that detail.
Benefits: none. Pay: none.
We need to include sections only when posting has real specific content. So we can have sections: About the role (from POSITION SUMMARY), Responsibilities (Essential Functions), Requirements (Qualifications?), maybe Skills (YMCA COMPETENCIES?), Commitment To Child Safety could be part of Requirements or separate? But we have limited headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could map:
- About the role: POSITION SUMMARY paragraph.
- Responsibilities: Essential Functions list.
- Requirements: Qualifications (must be at least 18, HS diploma preferred, etc.)
- Skills: YMCA COMPETENCIES (Leader) maybe also Commitment To Child Safety? Could be part of Skills or Requirements. But we have Skills heading; we can put YMCA COMPETENCIES there.
- Schedule: from Work Environment & Physical Demands the schedule sentence.
We also have Work Environment & Physical Demands details (physical demands, work environment). Could we put under Responsibilities? Or maybe under About the role? But we need to preserve all substantive info. We could include a separate section for Working Conditions? Not in allowed headings. Could incorporate into About the role or Responsibilities? Better to add a section like "Work Environment" but not allowed headings. The instruction says use
for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to map content accordingly. The posting does not have explicit Benefits, Pay, Schedule sections. So we should not create those unless present. There's no pay or benefits info. There's schedule info in Work Environment & Physical Demands: "Work schedules may include early mornings, evenings, weekends, and holidays based on facility needs." That's schedule info. So we can include a Schedule section with that detail.
Benefits: none. Pay: none.
We need to include sections only when posting has real specific content. So we can have sections: About the role (from POSITION SUMMARY), Responsibilities (Essential Functions), Requirements (Qualifications?), maybe Skills (YMCA COMPETENCIES?), Commitment To Child Safety could be part of Requirements or separate? But we have limited headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could map:
- About the role: POSITION SUMMARY paragraph.
- Responsibilities: Essential Functions list.
- Requirements: Qualifications (must be at least 18, HS diploma preferred, etc.)
- Skills: YMCA COMPETENCIES (Leader) maybe also Commitment To Child Safety? Could be part of Skills or Requirements. But we have Skills heading; we can put YMCA COMPETENCIES there.
- Schedule: from Work Environment & Physical Demands the schedule sentence.
We also have Work Environment & Physical Demands details (physical demands, work environment). Could we put under Responsibilities? Or maybe under About the role? But we need to preserve all substantive info. We could include a separate section for Working Conditions? Not in allowed headings. Could incorporate into About the role or Responsibilities? Better to add a section like "Work Environment" but not allowed headings. The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., meaning those are examples, but we should use those headings? Likely we should only use those headings. It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we should use those exact headings when appropriate. Not create others. So we must fit all info into those sections.
Thus we need to distribute content:
- About the role: POSITION SUMMARY.
- Responsibilities: Essential Functions.
- Requirements: Qualifications (including age, education, experience, skills, certifications, background check).
- Skills: YMCA COMPETENCIES (Leader) and Commitment To Child Safety? Could also include interpersonal skills etc. But we already have skills in Requirements; maybe we put YMCA COMPETENCIES under Skills.
- Schedule: from Work Environment & Physical Demands the schedule sentence.
- Benefits: none -> omit.
- Pay: none -> omit.
We also need to include physical demands and work environment details. Where to put? Could be under About the role or Responsibilities? Perhaps under About the role we can add a sentence about work environment. But we must preserve all substantive info; we can add a paragraph under About the role that includes work environment and physical demands. However About the role currently is just POSITION SUMMARY; we can extend it with additional info from Work Environment & Physical Demands (excluding schedule which we put elsewhere). That seems acceptable.
Thus About the role will contain POSITION SUMMARY plus work environment and physical demands details (excluding schedule). Responsibilities will be Essential Functions list. Requirements will be Qualifications list. Skills will be YMCA COMPETENCIES (Leader) plus Commitment To Child Safety? Actually Commitment To Child Safety is a separate section but could be considered part of Skills or Requirements. Since we have Skills heading, we can put both YMCA COMPETENCIES and Commitment To Child Safety there.
Let's extract content.
POSITION SUMMARY: "The Welcome Center Representative creates a welcoming and positive experience for members, guests, and program participants at the YMCA of Coastal Carolina. This position serves as a primary point of contact, providing exceptional service, assisting with memberships and programs, responding to questions and concerns, and helping individuals connect with YMCA opportunities while modeling the core values."
Essential Functions list (each sentence). We'll make - for each.
Qualifications list: bullet points.
YMCA COMPETENCIES (Leader) list: bullet points under subheadings Mission Advancement, Collaboration, Operational Effectiveness, Personal Growth. We'll flatten into list items maybe preserving subheadings? Could keep as list items with the competency name and description. We'll just make each bullet.
Commitment To Child Safety: list of bullet points.
Work Environment & Physical Demands: details: "Work is performed primarily at the Welcome Center and throughout an active YMCA facility with frequent interaction with members, guests, participants, and staff.Regularly required to sit, stand, walk, bend, reach, and move throughout the facility for extended periods.Frequently uses computers, phones, point-of-sale systems, and other technology to provide member service.Must be able to lift, carry, push, and pull supplies or materials weighing up to 25 pounds occasionally.Requires visual and auditory awareness to communicate effectively, monitor the surrounding environment, and respond appropriately to member needs and emergency situations.Must be able to work effectively in a fast-paced environment with frequent interruptions while maintaining a professional and welcoming presence.Work schedules may include early mornings, evenings, weekends, and holidays based on facility needs.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions."
We'll separate schedule sentence: "Work schedules may include early mornings, evenings, weekends, and holidays based on facility needs." We'll put that under Schedule section.
The rest we can put under About the role after the POSITION SUMMARY.
Now produce HTML.
Structure:
About the role
POSITION SUMMARY text plus work environment/physical demands (excluding schedule).
Responsibilities
- ... each essential function
Requirements
- ... qualifications
Skills
- ... YMCA COMPETENCIES items
- ... Commitment To Child Safety items
Schedule
Work schedules may include early mornings, evenings, weekends, and holidays based on facility needs.
We must not repeat job title as heading. Not include Job ID etc.
Check for any boilerplate: we removed EEO etc. Not present.
Now craft the text.
First, About the role paragraph:
Combine: "The Welcome Center Representative creates a welcoming and positive experience for members, guests, and program participants at the YMCA of Coastal Carolina. This position serves as a primary point of contact, providing exceptional service, assisting with memberships and programs, responding to questions and concerns, and helping individuals connect with YMCA opportunities while modeling the core values. Work is performed primarily at the Welcome Center and throughout an active YMCA facility with frequent interaction with members, guests, participants, and staff. Regularly required to sit, stand, walk, bend, reach, and move throughout the facility for extended periods. Frequently uses computers, phones, point-of-sale systems, and other technology to provide member service. Must be able to lift, carry, push, and pull supplies or materials weighing up to 25 pounds occasionally. Requires visual and auditory awareness to communicate effectively, monitor the surrounding environment, and respond appropriately to member needs and emergency situations. Must be able to work effectively in a fast-paced environment with frequent interruptions while maintaining a professional and welcoming presence. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions."
Make sure no extra fluff.
Now Responsibilities list: each essential function sentence.
List them:
- Provides exceptional and welcoming service to members, guests, and program participants in person, by phone, and through other approved communication channels.
- Greets and checks in members and guests, assists with account questions, registrations, payments, and other Welcome Center transactions.
- Conducts facility tours, responds to prospective member inquiries, and supports membership enrollment and program registration.
- Builds positive relationships with members and helps connect individuals and families with YMCA programs, services, and opportunities.
- Maintains current knowledge of YMCA memberships, programs, schedules, events, policies, and services to provide accurate information.
- Responds to member questions and concerns professionally and timely, escalating sensitive or unresolved matters to appropriate leadership.
- Follows established procedures for cash handling, point-of-sale transactions, member records, and confidential information.
- Applies YMCA policies, procedures, safety practices, and Child Protection Standards consistently and respectfully.
- Maintains a clean, organized, and welcoming Welcome Center and lobby area and reports facility or safety concerns as needed.
- Assists with locker keys, facility access, and monitoring of designated member areas as assigned.
- Participates in required staff meetings, trainings, and YMCA initiatives.
- Performs other duties as assigned.
Now Requirements list: qualifications bullet points.
Extract:
- Must be at least 18 years of age.
- High school diploma or equivalent preferred.
- Previous customer service, hospitality, retail, sales, or related experience preferred.
- Strong interpersonal, communication, customer service, and problem-solving skills.
- Comfortable initiating conversations and promoting YMCA memberships, programs, and services.
- Basic computer skills with the ability to learn membership, registration, and point-of-sale systems.
- Ability to manage multiple priorities and remain professional in a fast-paced environment.
- Demonstrates reliability, attention to detail, and a commitment to providing a welcoming and inclusive experience.
- Current CPR, First Aid, AED, Child Abuse Prevention, and other required YMCA training, or the ability to obtain them within established timeframes.
- Must successfully complete required background screenings and comply with YMCA policies and procedures.
Now Skills list: YMCA COMPETENCIES (Leader) and Commitment To Child Safety.
YMCA COMPETENCIES (Leader) details:
Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations, and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
We'll make each bullet maybe combine each competency heading with its description? Could separate each bullet as the heading plus description. Eg: " - Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective,
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we should use those exact headings when appropriate. Not create others. So we must fit all info into those sections.
Thus we need to distribute content:
- About the role: POSITION SUMMARY.
- Responsibilities: Essential Functions.
- Requirements: Qualifications (including age, education, experience, skills, certifications, background check).
- Skills: YMCA COMPETENCIES (Leader) and Commitment To Child Safety? Could also include interpersonal skills etc. But we already have skills in Requirements; maybe we put YMCA COMPETENCIES under Skills.
- Schedule: from Work Environment & Physical Demands the schedule sentence.
- Benefits: none -> omit.
- Pay: none -> omit.
We also need to include physical demands and work environment details. Where to put? Could be under About the role or Responsibilities? Perhaps under About the role we can add a sentence about work environment. But we must preserve all substantive info; we can add a paragraph under About the role that includes work environment and physical demands. However About the role currently is just POSITION SUMMARY; we can extend it with additional info from Work Environment & Physical Demands (excluding schedule which we put elsewhere). That seems acceptable.
Thus About the role will contain POSITION SUMMARY plus work environment and physical demands details (excluding schedule). Responsibilities will be Essential Functions list. Requirements will be Qualifications list. Skills will be YMCA COMPETENCIES (Leader) plus Commitment To Child Safety? Actually Commitment To Child Safety is a separate section but could be considered part of Skills or Requirements. Since we have Skills heading, we can put both YMCA COMPETENCIES and Commitment To Child Safety there.
Let's extract content.
POSITION SUMMARY: "The Welcome Center Representative creates a welcoming and positive experience for members, guests, and program participants at the YMCA of Coastal Carolina. This position serves as a primary point of contact, providing exceptional service, assisting with memberships and programs, responding to questions and concerns, and helping individuals connect with YMCA opportunities while modeling the core values."
Essential Functions list (each sentence). We'll make - for each.
Qualifications list: bullet points.
YMCA COMPETENCIES (Leader) list: bullet points under subheadings Mission Advancement, Collaboration, Operational Effectiveness, Personal Growth. We'll flatten into list items maybe preserving subheadings? Could keep as list items with the competency name and description. We'll just make each bullet.
Commitment To Child Safety: list of bullet points.
Work Environment & Physical Demands: details: "Work is performed primarily at the Welcome Center and throughout an active YMCA facility with frequent interaction with members, guests, participants, and staff.Regularly required to sit, stand, walk, bend, reach, and move throughout the facility for extended periods.Frequently uses computers, phones, point-of-sale systems, and other technology to provide member service.Must be able to lift, carry, push, and pull supplies or materials weighing up to 25 pounds occasionally.Requires visual and auditory awareness to communicate effectively, monitor the surrounding environment, and respond appropriately to member needs and emergency situations.Must be able to work effectively in a fast-paced environment with frequent interruptions while maintaining a professional and welcoming presence.Work schedules may include early mornings, evenings, weekends, and holidays based on facility needs.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions."
We'll separate schedule sentence: "Work schedules may include early mornings, evenings, weekends, and holidays based on facility needs." We'll put that under Schedule section.
The rest we can put under About the role after the POSITION SUMMARY.
Now produce HTML.
Structure:
About the role
POSITION SUMMARY text plus work environment/physical demands (excluding schedule).
Responsibilities
- ... each essential function
Requirements
- ... qualifications
Skills
- ... YMCA COMPETENCIES items
- ... Commitment To Child Safety items
Schedule
Work schedules may include early mornings, evenings, weekends, and holidays based on facility needs.
We must not repeat job title as heading. Not include Job ID etc.
Check for any boilerplate: we removed EEO etc. Not present.
Now craft the text.
First, About the role paragraph:
Combine: "The Welcome Center Representative creates a welcoming and positive experience for members, guests, and program participants at the YMCA of Coastal Carolina. This position serves as a primary point of contact, providing exceptional service, assisting with memberships and programs, responding to questions and concerns, and helping individuals connect with YMCA opportunities while modeling the core values. Work is performed primarily at the Welcome Center and throughout an active YMCA facility with frequent interaction with members, guests, participants, and staff. Regularly required to sit, stand, walk, bend, reach, and move throughout the facility for extended periods. Frequently uses computers, phones, point-of-sale systems, and other technology to provide member service. Must be able to lift, carry, push, and pull supplies or materials weighing up to 25 pounds occasionally. Requires visual and auditory awareness to communicate effectively, monitor the surrounding environment, and respond appropriately to member needs and emergency situations. Must be able to work effectively in a fast-paced environment with frequent interruptions while maintaining a professional and welcoming presence. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions."
Make sure no extra fluff.
Now Responsibilities list: each essential function sentence.
List them:
- Provides exceptional and welcoming service to members, guests, and program participants in person, by phone, and through other approved communication channels.
- Greets and checks in members and guests, assists with account questions, registrations, payments, and other Welcome Center transactions.
- Conducts facility tours, responds to prospective member inquiries, and supports membership enrollment and program registration.
- Builds positive relationships with members and helps connect individuals and families with YMCA programs, services, and opportunities.
- Maintains current knowledge of YMCA memberships, programs, schedules, events, policies, and services to provide accurate information.
- Responds to member questions and concerns professionally and timely, escalating sensitive or unresolved matters to appropriate leadership.
- Follows established procedures for cash handling, point-of-sale transactions, member records, and confidential information.
- Applies YMCA policies, procedures, safety practices, and Child Protection Standards consistently and respectfully.
- Maintains a clean, organized, and welcoming Welcome Center and lobby area and reports facility or safety concerns as needed.
- Assists with locker keys, facility access, and monitoring of designated member areas as assigned.
- Participates in required staff meetings, trainings, and YMCA initiatives.
- Performs other duties as assigned.
Now Requirements list: qualifications bullet points.
Extract:
- Must be at least 18 years of age.
- High school diploma or equivalent preferred.
- Previous customer service, hospitality, retail, sales, or related experience preferred.
- Strong interpersonal, communication, customer service, and problem-solving skills.
- Comfortable initiating conversations and promoting YMCA memberships, programs, and services.
- Basic computer skills with the ability to learn membership, registration, and point-of-sale systems.
- Ability to manage multiple priorities and remain professional in a fast-paced environment.
- Demonstrates reliability, attention to detail, and a commitment to providing a welcoming and inclusive experience.
- Current CPR, First Aid, AED, Child Abuse Prevention, and other required YMCA training, or the ability to obtain them within established timeframes.
- Must successfully complete required background screenings and comply with YMCA policies and procedures.
Now Skills list: YMCA COMPETENCIES (Leader) and Commitment To Child Safety.
YMCA COMPETENCIES (Leader) details:
Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations, and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
We'll make each bullet maybe combine each competency heading with its description? Could separate each bullet as the heading plus description. Eg: " - Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective,
About the role
POSITION SUMMARY text plus work environment/physical demands (excluding schedule).
Responsibilities
- ... each essential function
Requirements
- ... qualifications
Skills
- ... YMCA COMPETENCIES items
- ... Commitment To Child Safety items
Schedule
Work schedules may include early mornings, evenings, weekends, and holidays based on facility needs.
We must not repeat job title as heading. Not include Job ID etc. Check for any boilerplate: we removed EEO etc. Not present. Now craft the text. First, About the role paragraph: Combine: "The Welcome Center Representative creates a welcoming and positive experience for members, guests, and program participants at the YMCA of Coastal Carolina. This position serves as a primary point of contact, providing exceptional service, assisting with memberships and programs, responding to questions and concerns, and helping individuals connect with YMCA opportunities while modeling the core values. Work is performed primarily at the Welcome Center and throughout an active YMCA facility with frequent interaction with members, guests, participants, and staff. Regularly required to sit, stand, walk, bend, reach, and move throughout the facility for extended periods. Frequently uses computers, phones, point-of-sale systems, and other technology to provide member service. Must be able to lift, carry, push, and pull supplies or materials weighing up to 25 pounds occasionally. Requires visual and auditory awareness to communicate effectively, monitor the surrounding environment, and respond appropriately to member needs and emergency situations. Must be able to work effectively in a fast-paced environment with frequent interruptions while maintaining a professional and welcoming presence. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions." Make sure no extra fluff. Now Responsibilities list: each essential function sentence. List them: - Provides exceptional and welcoming service to members, guests, and program participants in person, by phone, and through other approved communication channels. - Greets and checks in members and guests, assists with account questions, registrations, payments, and other Welcome Center transactions. - Conducts facility tours, responds to prospective member inquiries, and supports membership enrollment and program registration. - Builds positive relationships with members and helps connect individuals and families with YMCA programs, services, and opportunities. - Maintains current knowledge of YMCA memberships, programs, schedules, events, policies, and services to provide accurate information. - Responds to member questions and concerns professionally and timely, escalating sensitive or unresolved matters to appropriate leadership. - Follows established procedures for cash handling, point-of-sale transactions, member records, and confidential information. - Applies YMCA policies, procedures, safety practices, and Child Protection Standards consistently and respectfully. - Maintains a clean, organized, and welcoming Welcome Center and lobby area and reports facility or safety concerns as needed. - Assists with locker keys, facility access, and monitoring of designated member areas as assigned. - Participates in required staff meetings, trainings, and YMCA initiatives. - Performs other duties as assigned. Now Requirements list: qualifications bullet points. Extract: - Must be at least 18 years of age. - High school diploma or equivalent preferred. - Previous customer service, hospitality, retail, sales, or related experience preferred. - Strong interpersonal, communication, customer service, and problem-solving skills. - Comfortable initiating conversations and promoting YMCA memberships, programs, and services. - Basic computer skills with the ability to learn membership, registration, and point-of-sale systems. - Ability to manage multiple priorities and remain professional in a fast-paced environment. - Demonstrates reliability, attention to detail, and a commitment to providing a welcoming and inclusive experience. - Current CPR, First Aid, AED, Child Abuse Prevention, and other required YMCA training, or the ability to obtain them within established timeframes. - Must successfully complete required background screenings and comply with YMCA policies and procedures. Now Skills list: YMCA COMPETENCIES (Leader) and Commitment To Child Safety. YMCA COMPETENCIES (Leader) details: Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising. Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others. Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members. Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations, and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. We'll make each bullet maybe combine each competency heading with its description? Could separate each bullet as the heading plus description. Eg: "