Welcome Center Representative

Essential Functions

• Provides excellent customer service experience to members, guests, and program participants in person and on the phone.
• Maintains records and accounts of front desk membership and program sales.
• Schedules might include opening, closing, weekend shift includes Saturday; week to week schedule changes as required. Afternoon/evening hours are priority.
• Interviews, provides tours, and sells memberships to prospective members, and promotes renewals to existing members.
• Maintains professional appearance of self, front desk, and lobby areas.
• Builds relationships with members; assists members to connect with other members.
• Resolves membership concerns; informs supervisor of unusual situations or unresolved issues.

Qualifications

• Previous customer service, sales and/or business interaction experience
• Knowledge of general office computer and administration procedures
• Experience in interacting with people with diverse backgrounds
• Experience or ability to work under pressure; maintain composure; resolve issues
• Ability to communicate programs, conduct tours, complete sales process

Physical Demands

The physical demands of this position are limited and, as such, reasonable accommodations may be made to enable individuals with physical disabilities to perform the essential functions of this position.

Compensation

$15.00 per hour