Welcome Center Associate (PT, $15.00/hr)

About the role

The Southern District YMCA located in Exeter is looking for an energetic, outgoing, customer service driven individual to join our Welcome Center Team. This is a great opportunity where you will greet members and serve as the primary point of contact for all information inquiries.

Responsibilities

• Provide excellent customer service to members, guests, and program participants both in person and by phone.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May monitor the locker rooms as required and respond to emergencies as necessary.
• Excellent interpersonal and problem-solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Knowledge of computers.
• Visual and auditory ability to respond to critical incidents and physical ability to act swiftly in emergency situations.
• Ability to stand or sit while maintaining alertness for several hours at a time.
• Ability to walk, stand and sit for periods of time.
• Position may require bending, leaning, kneeling.
• Ability to speak concisely and effectively communicate needs.
• Must be able to lift and carry food and supplies weighing up to 25 pounds.
• Long periods of viewing data on a computer and/or on paper.
• Adhere to policies related to boundaries with consumers.
• Attend required abuse risk management training.
• Adhere to procedures related to managing high-risk activities and supervising consumers.
• Report suspicious or inappropriate behaviors and policy violations.
• Follow mandated abuse reporting requirements.
• Other duties as assigned.

Requirements

• Must have superior interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.
• Must be 18+
• Basic math, strong computer skills and experience with standard business software.
• Customer service: 1 year (Required)
• Ability to perform multiple duties while offering superb customer service.
• Ability to communicate effectively with diverse groups of people.
• Ability to establish and maintain relationships.
• Excellent attention to detail and organizational skills.
• Ability to respond to safety and emergency situations.
• Ability to build genuine relationships with participants and maintain a welcoming environment with people from all walks of life.
• Versatility, flexibility, and a willingness to work enthusiastically within constantly changing priorities
• Must be able to maintain confidentiality.
• Ability to obtain CPR/AED certification within the first 60 days.
• Previous customer service, sales or related experience is preferred but not necessary.

Pay

Salary Description $15

Schedule

Available Schedule: Must be able to work Tue–Th 2pm-8pm, Fr 2pm-6pm with 1 weekend shift. Additional hours are often available.