Welcome Center Associate

About the role

Blue Ridge Community College (BRCC) is seeking a Welcome Center Associate to provide assistance to students in-person at the Welcome Desk and via the online virtual reception room for Career Education, Academic Transfer, and Workforce Training programs. The role involves managing the Welcome Desk and Enrollment Zone, monitoring and completing administrative duties, and assisting the Admissions & Outreach and Student Services teams with email, phone calls, and projects.

Responsibilities

• Provide assistance to students in-person at the Welcome Desk and via the online virtual reception room.
• Manage the Welcome Desk and Enrollment Zone.
• Monitor and complete administrative duties, including managing the DropSecure drive for Admissions & Outreach.
• Assist the Admissions & Outreach team with email and phone calls.
• Assist the Student Services team with administrative tasks and projects.
• Perform other duties as assigned.
• Assist the agency or state government in the event of an emergency declaration by the Governor.

Requirements

• Outstanding customer service experience.
• Demonstrated ability to interface with technology and learn new systems.
• Ability to communicate effectively both orally and in writing.
• Experience in customer relations in a professional setting.
• Demonstrated ability to work collaboratively with diverse populations and constituencies to assist prospective students.
• Excellent organizational skills, including flexibility, prioritizing tasks, attention to detail, and record-keeping.
• Ability to work in a fast-paced environment.

Qualifications

• Helpful, but not required: Experience working in college admissions and/or marketing.
• Helpful, but not required: Experience in Higher Education Outreach or other Student Services related fields.
• Helpful, but not required: Relevant education, experience, and/or training.
• Helpful, but not required: Administrative or clerical experience.

Benefits

• Generous leave and holiday time.
• Competitive health benefits coverage, including dental, vision, and short-term and long-term disability.
• Retirement through the Virginia Retirement System.
• Deferred compensation investment opportunities.
• Educational assistance.
• Access to the college’s Recreation Center.

Schedule

Monday – Friday, 8:15 am – 5:00 pm, with other hours as needed.