Weekend Overnight Member Services Representative

Job Summary

The Overnight Front Desk Associate will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

About the Overnight Front Desk Associate Role

Daily responsibilities for the Overnight Front Desk Associate also include:

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Execute retail transactions with accuracy and drive sales goals.
• Resolve member concerns and escalate to a Manager as needed.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).

Qualifications/Requirements

• Ability to pass a background check
• Willing to become CPR/AED certified
• Customer service background preferred
• Basic computer proficiency
• Upbeat and positive attitude!
• Punctuality and reliability is a must
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
• Strong listener with the ability to empathize and problem solve
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• Must be 18 years of age or older

Physical Demands

• Continual standing and walking during shift
• Continual talking in person or on the phone during shift
• Ability to work 3rd shift (overnight)
• Must be able to occasionally lift up to 50 lbs
• Will occasionally encounter toxic chemicals during shift