Weekend Opener - Saturday & Sunday

About the Role

We are searching for a motivated Member Services Representative to join our team! Bilingual English/Spanish speakers are encouraged to apply. As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience.

Responsibilities

• Greet members and guests, providing exceptional customer service to make everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities, and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point-of-sale system.
• Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.
• Maintain cleanliness and orderliness of the front desk area and lobby.
• Perform regular facility cleaning and upkeep, including mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights.
• Clean all exercise equipment and tanning beds regularly.
• Clean and stock restrooms and wet areas regularly.

Qualifications & Requirements

• Exceptional customer service skills; ability to interact positively and professionally with members and co-workers, exceeding member expectations.
• Prior customer service experience preferred.
• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Upbeat, positive, and professional attitude.
• Punctuality and reliability are a must.
• Obtain and maintain CPR/AED Certification within company-required time frames and maintain the physical ability to perform CPR/AED in case of a medical emergency.
• Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on a satisfactory outcome of the background check.

Physical Demands

• Walk and stand for prolonged periods; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motions.
• Occasionally lift, carry, push, and/or pull up to 50 pounds.
• Ability to talk continually in person or on the phone during the shift.
• Maintain physical ability to administer CPR in case of a medical emergency.
• Ability to see in the normal visual range with or without correction.
• Ability to hear in the normal audio range with or without correction.

Benefits

• Free uniforms
• Opportunity for advancement
• Paid time off (PTO)
• Training & development
• Wellness resources
• Flexible schedule
• Free Black Card Membership

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.

Note: We participate in E-Verify for all Utah locations. E-Verify Participation Poster | E-Verify Right to Work Poster