Weekend Customer Service/Stylist-Part Time

Position Overview

Drives revenue by providing clients exceptional services through relationship building, sharing style/product information, and presenting a clean, and a safe well-maintained store environment. Consistently achieves individual goals, which support store goals.

Primary Responsibilities/Accountabilities

• Embraces our values & sets an example through his/her behaviors
• Responsible for compliance with all ANN INC. practices and procedures
• Additional responsibilities as assigned by the Store Manager, Co-Manager, and Sales Leads

Revenue Generation

• Maintains and exceeds divisional, store, and individual financial and credit goals
• Contributes to the store's overall goals

Client Experience

• Provides excellent client service by anticipating the client’s needs, exceeding expectations, and adhering to ANN INC. service experience standards
• Acknowledges, interacts and builds relationships with clients, creates client loyalty and has the ability to multi-task while servicing internal and external clients
• Addresses client concerns, coming to resolution when possible, and involves management where appropriate
• Presents a gracious, friendly, energetic and engaging manner and is at all times respectful and professional
• Takes ownership, solicits and incorporates feedback for professional growth and development
• Consistently receives positive, unsolicited client feedback
• Communicates effectively with store management, store team, and external clients in person, through written correspondence and over the phone
• Buils collaborative and productive relationships by sharing ideas, treats others fairly, with respect, and values differences
• Supports an environment of learning and trust by acting as a positive role model

Operations

• Completes opening/closing procedures and tasks as directed by Leadership Team with a client focus
• Meets merchandise processing standards and maintains an organized and accessible work area
• Adheres to Loss Prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect company assets
• Maintains a safe work environment and reports any potential hazards to store management
• Participates and assists in the preparation for the stores' inventory
• Reports to work as scheduled; records time worked accurately by using ANN INC.'s Time and Attendance system; remains flexible to the needs of the business
• Follows all ANN INC. operational guidelines, processes, and procedures
• Reviews Bulletin Boards daily

Technical Expertise

• Demonstrates a desire and ability to be a learner and navigate the ANN INC. computer learning systems
• Performs register transactions quickly and efficiently (e.g., sales, send sales, returns, exchanges, payments)
• Is proficient in using Distributed Order Maintenance (DOM's) and StyleFinder to locate product for clients and processes transactions accurately
• Operates phone, answering calls with an appropriate greeting, transferring and placing calls on hold
• Operates and understands the functions of the PDT Product/Brand Management

Merchandising

• Understands and can clearly articulate the Company's brand positioning, including: the uniqueness of all expressions of ANN INC., current marketing and promotional initiatives, markdowns, POS events, Bounce Back promotions, coupon events, lifestyle concepts to internal and external clients

Communication

• Lives the ANN INC. Purpose, Values & Behaviors, Practices in all interactions
• Participates in and attends Store Meetings
• Proactively uses associate education tools to build product and styling knowledge with his/her peers
• Embraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction
• Represents the brand by adhering to ANN INC.'s dress code guidelines

Packages and Wraps Client Purchases

• Packages and wraps client purchases according to ANN INC. standards

Schedule

• Remains flexible in scheduling that meets the needs of the business

Physical

• Ability to lift and carry up to 20 pounds occasionally
• Maneuver effectively around sales floor and stock room

Education and Experience

• Minimum Requirements: High School Diploma or GED
• Minimum one year sales associate or relevant experience in the services industry with proven results