Weekend Concierge AL

Job Purpose

The Concierge serves as the first point of contact for residents, families, guests, and vendors, providing exceptional customer service and administrative support. This role is vital in fostering a welcoming, safe, and responsive environment that enhances the quality of life for residents in an assisted living community.

Key Responsibilities

• Greet residents, visitors, and staff warmly and professionally
• Manage front desk operations including answering phones, responding to inquiries, and directing calls appropriately
• Maintain visitor access and security protocols
• Aid residents with requests such as transportation scheduling, appointment reminders, and general information
• Coordinate with other departments to ensure timely service delivery (e.g., maintenance, housekeeping, dining)
• Maintain accurate logs and records (e.g., visitor sign-in, package deliveries, resident requests)
• Support event coordination and community programming as needed
• Respond to emergency situations calmly and in accordance with facility protocols
• Uphold confidentiality and respect for resident privacy at all times

Knowledge, Skills, Abilities

• Customer Focus
• Communication
• Teamwork
• Problem Solving
• Professionalism
• Adaptability

Minimum Education and Experience

• High school diploma or equivalent required; associate degree preferred
• Minimum 1 year of customer service or administrative experience, preferably in senior living, hospitality, or healthcare

Additional Qualifications (Preferred)

• Excellent verbal and written communication skills
• Strong interpersonal skills and a compassionate demeanor
• Proficiency in Microsoft Office and basic office equipment
• Ability to multitask and remain composed under pressure
• Familiarity with HIPAA and elder care standards