Weekend Clinic Receptionist

Brief Description The Patient Services Representative (PSR) works with patients and their families to address needs and concerns. They are the first point of contact for patients and their families. Offers excellent customer service both over the phone when scheduling appointments, as well as when patients and their families are in clinic. The PSR is required to follow all Allegro Pediatrics policies and procedures; and must communicate a positive attitude, as well as maintain a positive working relationship with staff, managers, directors, and providers. PRS positions are full-time with four 10-hour shifts and must be available to work at any of Allegro’s Eastside Clinics as needed for coverage. Primary Responsibilities Answer phones and schedule appointments using current Practice Management systemWhen in clinic, verify demographics and successfully check patients in/out use current Practice Management systemTroubleshoot issues with appointments or general account questions Maintain a working understanding of policies and procedures involving scheduling appointments or requirements to assist families in finding the best possible outcome for their concernsVerify and scan patient insurance, and Consent for Care, Financial Responsibility and HIPAA formCollect co-pays and post on accountsAbility to work in any/all Allegro Pediatrics clinics as needed to provide adequate coverageMaintain a working knowledge of office equipment including (but not limited to): phones, computers, printers, credit card machines, fax machines, copiers and scanners.Successfully process medical record releases using current protocolProcess, distribute, and scan correspondence and reports that arrives via mail, shuttle and fax.Process incoming forms including (but not limited to): camp physical forms, authorization for medication forms, and sports physical formsTake messages for physicians/nursesHelp with projects including (but not limited to): front office, medical records and back office.Must maintain and protect confidentiality both patient and corporate (HIPAA)Required to maintain updated knowledge of all workflow and process changesKeep current on all company email and Teams communicationsMust complete all mandatory trainings satisfactorilyOther duties as assigned Requirements Must be proficient in computer navigation, task management and working with several software programs at the same time Previous customer service experienceMaintain good attendance recordExcellent customer service skills with a positive attitudeAbility to work independently and as part of a teamExcellent interpersonal/people skillsStrong organizational/multi-tasking skillsEnjoy working in a fast-paced patient focused environment with ongoing changesMust have reliable transportation and be willing to travel to all clinics as staffing needs changeMust be 18 years of age or olderPre-Employment Requirements:Background checkDrug testing in compliance with Washington State Bill 5123 for this safety-sensitive position. To uphold safety for all employees and patients, we continue to require vaccination status for all new hires, including remote or hybrid schedules, at time of hire and annuallyCurrent COVID vaccine annually, or as newly releasedWe require flu immunizations at time of hire, or as newly released,Various other immunization requirements that we can discuss during your interviewAll employees are currently required to wear a surgical, KN95 or N95 mask at all times while in clinic, patient facing Education High School/GED diploma or higher Schedule Saturday & Sunday shift at Bridle Trails or Bothell Clinic. We are open to this person wanting additional days during the week as well. Schedules are built out 2 months in advance.Employees are required to work one weekend day per month and one holiday each year.Weekend and holidays include additional compensation differentials. Benefits Full-Time, working 24+ hours weekly: Bi-weekly payrollOvertime after 40 hours a weekMedical, dental, and vision insuranceEmployer paid life, AD&D insuranceEmployer paid Employee Assistance Program (EAP)Paid Time Off (PTO)401(k) Plan with employer matchingAnniversary bonusAnnual performance review bonusLicense renewals reimbursementBirthday/anniversary recognition Benefits Part-Time, Less Than 24 Hours Weekly Bi-weekly payrollOvertime after 40 hours a weekEmployer paid Employee Assistance Program (EAP)Paid Time Off (PTO)401(k) PlanAnniversary bonusAnnual performance review bonusLicense renewals reimbursementBirthday/anniversary recognition Allegro Pediatrics is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability status, sex, sexual orientation, gender identity, gender expression, medical condition, genetic information, pregnancy, military and veteran status, or any other characteristic protected by law. Work Environment/Physical Demands The following is required to perform the essential functions of this role. While performing the duties of this job the employee regularly works in an office/clinic setting, are as follows: Prolonged periods sitting at a desk and working on a computerProlonged periods of standing, walking and bendingMust be able to lift up to 15 pounds at timesMust be able to read, write, speak, and understand English and communicate effectively