Weekday Midday 1pm Customer Service Team Member - Part Time/Seasonal
Michaels Stores · Central Valley, NY · 1 mo ago
Management$16–$18.8/hrPart-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate: EEO, legal, application instructions, etc. Must not include sections with filler like "commensurate with experience". Must include Pay if posting states it: "Total Base Pay Range For This Position $16.00 - $18.80". Also mention overtime eligibility. So Pay section with that info.
Schedule: posting mentions "work hours include nights, weekends and early mornings". That's schedule info. So include Schedule section.
Benefits: posting mentions benefits: "Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs." So include Benefits.
About the role: maybe a brief description: "Store - WOODBURY, NY Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience." That's about role. Could be in About the role.
Responsibilities: list of duties: many bullet-like sentences. We'll put them in
- .
Requirements/Qualifications/Skills: The posting includes "Preferred Knowledge/Skills/Abilities Other duties as assigned Preferred Type Of Experience The Job Requires Retail and/or customer service experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of your job, please contact your supervisor..." Also "Cross trained in Custom Framing selling and production Preferred Knowledge/Skills/Abilities". Also "Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards". Also "Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members". Also "Participate in the truck unload, stocking, and planogram (POGs) processes". Many of these are responsibilities. For Requirements/Qualifications/Skills we need to separate.
We have "Preferred Knowledge/Skills/Abilities" but not detailed. There's "Cross trained in Custom Framing selling and production". Also "Preferred Type Of Experience The Job Requires Retail and/or customer service experience preferred". Also "Physical Requirements" etc. Could treat Physical Requirements as Requirements. Also "Work Environment" maybe as Requirements.
We need to avoid filler. We'll include sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
But we must not create sections with no real content. Let's see what we have for each:
- About the role: we have description of role: delivering friendly customer service, helping customers shop, fast checkout. That's enough.
- Responsibilities: many duties: truck unloading, merchandise duties, store recovery, checkout, cash handling, rewards program enrollment, VOC survey education, omni channel processes (BOPIS, SFS), stocking, planograms, merchandise return/go back, store in stock optimization, AD set duties, shrink and safety programs, adhere to SOPs, interact respectfully, cross-trained in custom framing selling and production, etc. We'll list them.
- Requirements: physical requirements: ability to remain standing for long periods, move throughout store, regular bending, lifting, carrying, reaching, stretching, lifting heavy boxes, accessing high shelves by ladder or similar equipment. Also maybe "Ability to perform essential functions with reasonable accommodation". Also "Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older." That's a requirement (age, legal). Also maybe "Retail and/or customer service experience preferred" could be Qualification.
- Qualifications: maybe "Retail and/or customer service experience preferred". Also "Cross trained in Custom Framing selling and production" maybe a qualification/skill.
- Skills: maybe "Customer service, cash handling, communication, ability to educate customers on rewards program, VOC survey, omni channel processes, planogram execution, shrink and safety awareness, teamwork, respectful interaction". But we need to pull from text. The posting includes: "Deliver friendly customer service", "help customers shop", "fast and friendly checkout experience", "execute cash handling to standards", "Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments", "Educate customers on the Voice of Customer (VOC) survey", "Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)", "Participate in the truck unload, stocking, and planogram (POGs) processes", "Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery", "Perform Store In Stock Optimization (SISO) and AD set duties as assigned", "Support shrink and safety programs", "Adhere to Standard Operating Procedures (SOPs) and Company programs", "Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members", "Cross trained in Custom Framing selling and production". Those could be skills.
But we need to avoid duplication. We'll put responsibilities as the main duty list. Requirements as physical/legal/age. Qualifications as experience preferred. Skills as specific abilities like cash handling, customer service, etc. However we risk overlap. The instruction: "Prefer a few substantive sections over many thin ones." So maybe we combine some. But we must follow headings list if we include them. We could include only sections that have substantive content: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. Possibly Qualifications and Skills could be omitted if content thin. But we have some qualifications: "Retail and/or customer service experience preferred". That's a qualification. Could be included under Requirements or Qualifications. But we need to decide.
We could make sections: About the role, Responsibilities, Requirements (including physical, legal, age, experience), Benefits, Pay, Schedule. That's 6 sections. That seems reasonable.
We must not include filler like "commensurate with experience". We have none.
Now we need to output HTML fragment only, no markdown fences.
We'll produce:
About the role
Store - WOODBURY, NY Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience.
Responsibilities
- Complete truck unloading and merchandise duties throughout the store
- Maintain store recovery standards to deliver Brand Promises
- Help customers shop, locate products, and provide solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- Applicants must satisfy federal, state, and local legal requirements for the job
- Minimum age of sixteen (16) years
- Retail and/or customer service experience preferred
Benefits
- 401(k) with employer match
- Employee Assistance Program
- Medical, dental, and vision coverage
- Telemedicine services
- Flexible spending accounts
- Commuter benefits
- Tuition assistance
- Adoption assistance
- Various voluntary insurance options
- Employee discounts and access to partner discount programs
Pay
Total Base Pay Range For This Position $16.00 - $18.80. This position may be eligible for overtime compensation in accordance with state and local laws.
Schedule
Work hours include nights, weekends and early mornings.
Check we didn't repeat job title. We didn't include any boilerplate. All content preserved? We omitted some sentences like "Other duties as assigned" (maybe not needed). Also omitted "Preferred Knowledge/Skills/Abilities Other duties as assigned". That's okay. Also omitted "If you need help performing these essential functions of your job, please contact your supervisor..." That's a statement about accommodation; maybe we should keep as part of Requirements? It's about accommodation request. Could be included but it's more procedural. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The accommodation request is not exactly boilerplate; it's about reasonable accommodation. Might be considered part of Requirements? Could keep but it's more about process. However we already have Requirements about physical ability; we could add a line: "If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process to determine if a reasonable accommodation is available." That's substantive. Let's add to Requirements as a bullet. Also we omitted "Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings". Some of that is work environment; we could incorporate into Requirements or maybe a separate Work Environment section but we don't have that heading. Could add to Requirements as bullet about work environment. But we already have schedule covering work hours. The physical environment details could be under Requirements. Let's add bullet: "Work environment: public retail store setting; climate‑controlled public areas; stock rooms may not be climate‑controlled; occasional outdoor work (