Webber-Tunnel Operator- Infrastructure Management

Job Description

Position Summary

Responsible for the efficient and safe workings of the traffic flow through the roadways and tunnels, including the coordination and management of complex tunnel safety systems in response to incidents and emergencies from the Tunnel Control Centers.

• Maintain Traffic (MOT), incident response, and maintenance access of the Tunnel
• Ensure accurate incident notification/dispatch to IRC and 911 dispatch communications
• Communicate and transmit real-time traffic information to the TMC regarding any incidents or emergencies upon occurrence and coordinate the response of other supporting emergency agencies
• Initiate appropriate action per the incident response protocol including operation of life safety systems and coordinated response to on-road incidents with incident response personnel and external agencies in accordance with approved IMP’s
• Monitor roadway surface to ensure the tunnel is free from hazards and debris
• Perform security monitoring of tunnel and equipment regularly
• Develop and maintain an expert working knowledge of the tunnel SCADA and TSCS control systems, including their criticality in performance monitoring, data accuracy, and availability metrics
• Participate in frequent training opportunities including induction, cross skilling, toolbox, and NIMS
• Keep work environment free of distractions
• Provide feedback on opportunities for implementing Better Way and Continuous Improvement
• Avoids legal challenges by complying with federal, state, and local legal requirements

Knowledge, Skills & Abilities

• Knowledge of traffic and real-time incident management operations (Preferred)
• Driven to achieve and take great pride in providing a high level of service to tunnel patrons and the general public
• Ability to change and adapt quickly within a constantly evolving and fast-paced work environment
• Strong focus and resilience working under pressure within very limited time constraints while balancing ongoing multiple priorities
• Ability to take appropriate action prior to arrival of first responders is a must
• Strong communication skills
• The candidate will be flexible changing roles between leading as well as supporting other tunnel operators, responding entities, and maintenance response crews during all phases of incident management
• The position requires the ability to implement prescribed incident response emergency procedures
• Ability to recognize hazards inherent in routine and non-routine tasks and make adjustments to avoid loss, injury or accident
• Ability to observe safety requirements in the workplace
• Comfortable with the frequent use of communication equipment, i.e. two-way radios and landline telephones
• Comfortable with entering real-time data via computers
• Comfortable in the operation, control, viewing, and interpretation of static screen displays and video systems displaying real-time information, images, and events at variable distances
• Ability to process and analyze data for reports
• Excellent oral and written communication skills
• Able to liaise at all levels: with staff, incident response crews, maintenance crews, first responders, contractors, visitors
• Able to recognize hazards inherent in tasks and avoid loss, injury or accident

Education And Experience

• High School Diploma or GEDA minimum of three (3) years’ experience in a control center operations role providing critical, strategic infrastructure support services or related field
• Moderate level computer skill with MS Excel and in the reading and interpretation of process flowcharts
• Valid Driver’s License with good driving record essential
• Prior work experience in a transportation management / traffic operations control center preferred
• Serious consideration will also be given to applicants with a background in one of the following critical, strategic control center environments: 911 operator, first responder support, casino security, energy utility, or military/intelligence operations

Work Conditions / Physical Demands

• Office and Field Environment
• Limited Access Environments
• 24/7 Operations-Nights, Weekends, Holidays, Overtime
• Minimum travel required
• Prolonged periods of sitting
• Prolonged periods of watching computer monitors
• Minimum lifting-30 pounds