Web3 Community Manager

Key Responsibilities

• Community Engagement: Actively engage with the community across Discord, Twitter, and Reddit. This includes initiating discussions, responding to queries, and fostering a positive community environment.
• Content Creation: Develop and share engaging content relevant to the web3 space, including updates, educational material, and industry news.
• Brand Advocacy: Represent and promote the company's brand, mission, and values within the community and be able to fill in on social media as needed.
• Feedback Collection: Gather and report community feedback to relevant departments to help guide product development and company strategy.
• Event Management: Organize and host online events such as AMAs (Ask Me Anything), webinars, and community contests.
• Crisis Management: Address and resolve any community-related issues or conflicts, maintaining a positive company image.
• Analytics and Reporting: Track community engagement metrics and provide insights for continuous improvement.
• Collaboration: Work closely with marketing, product, and development teams to ensure consistent messaging and to stay updated on company developments.
• Identify Online & Offline Awareness and Conversion Opportunities: Plan and coordinate with other departments to execute events with attention to financial and time constraints. Execute offline activations and provide post-activation reports.
• Lead Regular Communications: Provide post-campaign learnings with internal and external stakeholders, and implement an optimization plan.
• Build: Revamp and expand our Ambassadors program to drive global growth within the target market

Required Skills

• Strong understanding of web3 technologies and the cryptocurrency industry.
• Excellent communication and interpersonal skills.
• Experience managing communities on Discord, Twitter, and Reddit.
• Ability to create compelling content that resonates with the web3 audience.
• Good problem-solving skills and ability to handle crises diplomatically.
• Proficiency in data analysis and reporting tools.
• Ability to work in a fast-paced, ever-changing environment.

Preferred Qualifications

• 4+ years of professional experience in the Web3 landscape and at least 2 years in web3/crypto ecosystem marketing.
• Professional experience in a DeFi/blockchain network company or project is a plus.
• Familiar with both centralized and decentralized blockchain platforms and services for retail users, defi power users.
• A people person, highly energetic and inspiring to the community
• Excellent communication skills with an ability to influence stakeholders
• Diligent with a strong attention to detail and the ability to resolve problems quickly
• Highly organized; ability to meet tight deadlines, manage budgets, and handle multiple projects simultaneously
• High levels of energy and can work autonomously with little guidance

Bonus Points

• Experience working across time zones
• Experience using community channels like Discord
• Understanding of cryptocurrency, NFTs and blockchain technology