Web Sales Administrator

As part of our interview process and commitment to building high-performing teams, we ask candidates to complete a brief Culture Index survey (7 minutes, no right or wrong answers).

About the role

Southern Hobby Distribution, LLC was founded in 1991 with the goal of becoming our customers’ greatest asset by delivering top-quality products, unmatched customer service, and the most knowledgeable sales staff in the hobby industry. We are seeking a reliable and detail-oriented Web Sales Administrator to support our operations, ensuring accurate order processing, secure payment handling, and outstanding customer service for our retail partners and customers.

Responsibilities

• Process and manage online orders with accuracy and efficiency
• Handle credit card transactions and ensure secure payment processing
• Provide excellent customer service via phone, email, and online channels
• Respond promptly to customer inquiries, order issues, and requests
• Maintain organized and up-to-date records of transactions and customer interactions
• Collaborate with internal departments to ensure timely and accurate order fulfillment
• Monitor order volume and prioritize tasks in a high-paced environment

Requirements

• Excellent phone presence and strong verbal/written communication skills
• Highly organized with strong attention to detail
• Ability to multitask and perform well under pressure
• Positive demeanor and customer-first mindset
• Experience with online order entry and payment processing preferred
• Proficiency with Microsoft Office and web-based systems

Work Environment

• On-site training required
• Opportunity for remote or hybrid work schedule upon successful completion of training