Web Production Specialist

About the role

Appian is seeking a Web Production Specialist to help evolve, maintain, and scale our global web presence. This role will be responsible for producing high-impact web experiences, maintaining a healthy and scalable CMS, managing stakeholder intake, and supporting a strong content lifecycle strategy. The ideal candidate will bring strong web production experience, operational discipline, stakeholder management skills, and a strong understanding of how B2B web experiences support the buyer journey.

You will partner closely with Content, Product Marketing, SEO/AEO, Creative, Web Engineering, and regional teams to ensure Appian’s web presence is consistent, modern, optimized, and easy to maintain.

Responsibilities

• Own the end-to-end production and launch of high-quality web pages optimized for a B2B buyer journey.
• Partner with Content and Product Marketing teams to ensure web content is engaging, accessible, accurate, and aligned with company strategy.
• Partner with SEO/AEO teams to ensure web content is optimized for organic growth and discoverability.
• Coordinate with creative agencies and internal creative teams to ensure visual assets are delivered on time and aligned with web standards.
• Execute and maintain a web content lifecycle process, including regular audits, refreshes, and archiving of outdated content.
• Support conversion rate optimization efforts on key landing pages through message, layout, and experience testing.
• Serve as a primary point of contact for internal web requests and manage intake through a clear prioritization framework.
• Maintain a regular cadence with stakeholders to provide visibility into web production timelines, priorities, and blockers.
• Lead webpage localization execution, ensuring timely, accurate, and culturally relevant content for international markets.
• Manage workflows between internal teams and external translation agencies.
• Maintain the web component library within the CMS and help ensure technical stability, consistency, and scalability.
• Monitor CMS health and partner with Web Engineering to troubleshoot issues and implement enhancements.
• Create and maintain CMS documentation, guides, and governance standards.
• Design and deliver training to enable cross-functional and regional teams to make self-service content updates within a governed framework.

Success Metrics

• Timely and accurate delivery of high-quality web pages and digital experiences.
• Improved stakeholder intake, prioritization, and visibility across web production requests.
• Strong CMS health, component governance, and content lifecycle management.
• Effective collaboration across Content, Product Marketing, SEO/AEO, Creative, Web Engineering, and regional teams.
• Increased consistency and quality across global and localized web experiences.
• Improved speed, scalability, and governance of distributed authoring.
• Contribution to web performance, conversion optimization, and overall buyer journey effectiveness.

Requirements

• 7–10 years of experience in web content management, web production, digital operations, or a related role.
• Strong experience supporting B2B websites and buyer journey-focused web experiences.
• Hands-on experience with enterprise CMS platforms such as Adobe Experience Manager, Sitecore, or similar systems.
• Strong understanding of content lifecycle governance, web production workflows, and CMS best practices.
• Experience managing stakeholder intake, prioritization, and competing web requests across multiple teams.
• Familiarity with SEO, AEO, accessibility, localization, CRO, and landing page optimization best practices.
• Ability to translate technical requirements into clear, actionable guidance for non-technical stakeholders.
• Strong written and verbal communication skills.
• Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-moving environment.
• Bachelor’s degree in Marketing, Business, Communications, or a related field.

Preferred Qualifications

• Experience supporting enterprise SaaS, technology, or B2B software websites.
• Experience with Adobe Experience Manager or Sitecore.
• Experience working with design systems, component libraries, and web engineering teams.
• Experience managing localization workflows and translation agency relationships.
• Experience building CMS documentation, governance models, and training programs.
• Experience partnering with SEO/AEO, Web, Creative, Product Marketing, and regional marketing teams.
• Working knowledge of web analytics, CRO testing, landing page performance, and digital experience optimization.

Pay

Base Salary Range: $75,000 USD - $175,000 USD. Actual compensation will be dependent on factors including relevant work experience, qualifications, internal peer equity, and market conditions. A discretionary bonus may be awarded in recognition of individual and company performance.

Benefits

• 401(k) plan with company match.
• Flexible time off.
• Paid parental leave.
• Medical, dental, and vision plans.
• Life and disability insurance.
• Wellness programs.
• Flexible spending accounts and health savings account contributions.
• Employee referral bonus program.
• Learning and development resources, including tuition reimbursement.
• Employee Stock Purchase Program (ESPP).
• Employee Assistance Program (EAP) with free mental health support.
• Family-forming benefits.
• Wellness dollars.

Tools and Resources

• Department-specific training during onboarding.
• Dedicated mentorship and the First-Friend program for new hires.
• Leadership program for new and aspiring managers.
• Appian University: specialized department training.
• Skills-based training.
• Tuition reimbursement for advancing education.
• Employee-led affinity groups for building networks and fostering inclusivity.