Web Merchandiser

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world. At Hill’s Pet Nutrition, we transform the lives of millions of pet families through pioneering innovation, science-led nutrition, and a team of 220+ veterinarians, PhD nutritionists, and food scientists. As the US #1 Veterinarian-recommended pet food brand, we are dedicated to enriching and lengthening the special relationships between people and their pets.

About the role

As the Web Merchandiser at Hill’s Pet Nutrition, you will own the end-to-end execution and optimization of our digital shopping experience. Your core mission is to create a seamless, high-converting digital ecosystem by driving findability, frictionless engagement, and customer loyalty across our digital channels. You will bridge the gap between user behavior and business growth—combining data-driven insights with strategic execution.

Responsibilities

• Ecosystem Optimization: Manage site taxonomy, click-flow navigation, attribution, and on-site traffic to maximize findability and conversion.
• Testing & Personalization: Plan and execute A/B testing and cross-sell/upsell strategies to elevate customer lifetime value and brand loyalty.
• Data & Performance Tracking: Monitor, analyze, and report on quantitative and qualitative web behavior to uncover actionable insights.
• Cross-Functional Collaboration: Partner with cross-functional teams to bring high-impact digital campaigns to life on schedule.
• Product Information Management: Ongoing optimization, monitoring, and refinement of product data for our owned web properties using our PIM/DAM system.
• Site Merchandising Tactics: Continuous execution to support campaign objectives, maintain site content health and accuracy, and conduct collision testing for broken site experiences.
• Site Usability Enhancements: Implement improvements to increase conversion and enhance customer testing strategies, while training cross-functional partners on best practices.
• Strategic Development: Collaborate with teams to optimize digital engagement experiences using UX and CX design principles, and own the experimentation and personalization roadmap.

Requirements

• Bachelor’s degree.
• Data-Driven Mindset: 3+ years translating web analytics into clear, strategic growth initiatives.
• Technical & Platform Proficiency: Hands-on experience with Google Analytics, CMS, PIM, and DAM platforms; ability to extract insights from large datasets and generate accurate reports.

Preferred Qualifications

• Frontend Familiarity: Solid understanding of UX/CX best practices alongside working knowledge of basic HTML, CSS, and JavaScript.
• Fostering Experimentation: Remain curious and open to testing new ideas.
• Teamwork/Collaboration: Ability to align on tests and work effectively with other team members.
• Analysis/Decision Making: Gain insights from data to drive effective business decisions.

Benefits

• Comprehensive benefits package including medical, dental, vision, and basic life insurance.
• Paid parental leave and disability coverage.
• 401(k) retirement plan with company matching contributions (subject to eligibility).
• Minimum of 15 vacation/PTO days and 13 paid holidays (prorated based on hire date).
• Paid sick leave adjusted based on role and location in accordance with local laws.

Pay

Salary Range: $96,000.00 - $137,000.00 USD. Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Relocation assistance offered within the region.