Web Engineer Lead

About the role

The role is part of Zoom's Website Engineering team, focusing on developing and expanding the technical framework behind Zoom's global online presence. The team collaborates closely with Marketing, Product, Design, and Localization to create reliable, fast, accessible, and AI-ready web solutions.

Responsibilities

• Drive modernization towards a scalable website architecture across a multi-domain estate, including marketing sites, product hubs, support portals, developer portals, and regional sites.
• Consolidate fragmented properties while advancing modernization towards a scalable, CDN-delivered, cloud-hosted stack on AWS and Azure.
• Implement multi-site and multi-tenant patterns, Core Web Vitals optimization, performance engineering, URL and routing strategies, and create an accessible, WCAG-compliant, localized experience for global audiences.
• Establish an advanced performance reporting layer using Core Web Vitals dashboards and synthetic monitoring tools like Lighthouse CI, SpeedCurve, Calibre, and New Relic.
• Incorporate Amplitude for product analytics, funnel reporting, site-health SLOs, and regression alerting.
• Tie web technical performance and uptime to revenue metrics by measuring Core Web Vital regressions, latency spikes, and downtime events against conversion and bounce impacts.
• Champion observability and reliability engineering by enhancing monitoring, creating alerts, establishing SLAs/SLOs, and designing CI/CD pipelines for efficient deployments on AWS and Azure environments.
• Bring extensive expertise in Optimizely (CMS 12, SaaS, DXP) and WordPress, including backend work in .NET, C#, PHP, CDN configuration, caching, APIs, and content modeling.
• Manage CMS architecture and migrations comprehensively, creating self-serve backends enabling teams to build pages on governed frameworks without relying on engineering as a constraint.
• Evaluate advanced platforms and direct migrations from systems like Optimizely or WordPress through seamless cutover processes.
• Lead enterprise CMS transformation initiatives by applying expertise in executing large-scale CMS migrations, platform consolidations, and re-architecture programs from strategy to implementation.
• Ensure business continuity, SEO/AEO preservation, performance, governance, and alignment with stakeholders throughout the process.
• Owning the technical framework for SEO and AI-search readiness across SSR/SSG, schema, structured data, canonicals, hreflang, sitemaps, and Core Web Vitals is critical.
• Collaborate with the SEO/AEO team to ensure generative platform discoverability for ChatGPT, Perplexity, Claude, Gemini, and other LLMs during every launch.
• Drive AI-powered efficiency in engineering and operations by utilizing GitHub, Cursor, AI-assisted CI/CD, and intelligent debugging to enhance development processes.
• Expand AI-driven workflows into content operations, SEO/AEO, QA, and release management to automate tasks and eliminate manual pipelines.
• Lead technical delivery and project management alongside engineering teams and stakeholders, managing roadmap execution, sprint planning, dependencies, releases, and capacity planning.
• Collaborate across Marketing, Product, Design, Localization, Brand, and Leadership to ensure alignment, mitigate risks, and achieve successful execution.

Requirements

Bring 12+ years of hands-on web engineering experience with technical leadership on complex, high-traffic, multi-domain web properties. Demonstrate deep expertise with Optimizely (CMS 12 / SaaS / DXP) and WordPress, including backend work in .NET/C# and PHP. Utilize advanced frontend engineering expertise with React, Vue, or similar, ensuring responsive and accessible UI development through semantic markup, ARIA, and automated accessibility testing. Command CDN architecture and cloud hosting on AWS and Azure, with proven experience leading multiple large-scale CMS migrations end-to-end. Manage Core Web Vitals and performance engineering, utilizing tools like Lighthouse CI, SpeedCurve, Calibre, New Relic, and Amplitude, with reporting linked to business metrics. Utilize technical SEO and AEO expertise—SSR/SSG, schema, structured data, canonicals, hreflang, sitemaps—to achieve measurable organic search results, including generative platform discoverability. Design web security solutions encompassing OWASP, CSP, WAF/bot management, third-party tag governance, and incident response strategies. Provide CI/CD, observability, and reliability engineering by defining SLAs/SLOs, enhancing monitoring and alerting, and designing deployment pipelines for AWS and Azure environments. Support and guide the team in executing automated testing and quality assurance for unit, integration, and end-to-end processes using Jest, Playwright, and Cypress. Oversee tagging and analytics instrumentation through tools like Google Tag Manager, Amplitude, and Tealium. Demonstrate expertise with AEO and LLM-search readiness for generative search platforms such as ChatGPT, Perplexity, Gemini, Claude and other LLMs. Design self-serve content models and utilize CRO, A/B testing, and experimentation platforms effectively.

Qualifications

Minimum Salary Range or On Target Earnings: $146,700.00 - $339,300.00. In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Benefits

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person, is indicated in the job description/posting.

Pay

Minimum Salary Range or On Target Earnings: $146,700.00 - $339,300.00. In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

Schedule

Not specified.