Web Associate

About the role

We are hiring a full-time, fully remote Shopify Web Associate to support the day‑to‑day management and front‑end development of Shopify stores across a portfolio of direct‑to‑consumer (DTC) brands. The role blends Shopify administration, merchandising, content updates, quality assurance, and light front‑end development. You will handle ongoing site requests, make theme‑level updates using Liquid, HTML, CSS, and basic JavaScript, and know when to resolve issues independently versus escalating them to a senior developer. English‑speaking candidates only.

Responsibilities

• Manage day‑to‑day Shopify administration, including product uploads, variants, collections, inventory tagging, navigation, discount codes, and scheduled content.
• Update banners, blog posts, landing pages, and other site content using theme blocks, page builders, and direct theme edits.
• Make front‑end updates and customizations using Shopify Liquid, HTML, CSS, and basic JavaScript.
• QA website updates across desktop and mobile before they go live.
• Evaluate, install, and configure third‑party Shopify apps.
• Troubleshoot site issues and escalate complex development or integration problems to the senior web team.
• Manage incoming website requests across a portfolio of DTC client accounts.
• Support A/B testing and pull website analytics as needed.
• Participate in client calls to understand feedback, clarify requests, and translate client needs into website updates.
• Create and update SOPs and internal documentation for recurring Shopify tasks and workflows.

Qualifications

• 2+ years of hands‑on experience working in Shopify Admin and the Shopify theme editor.
• Working knowledge of Shopify Liquid, HTML, and CSS with the ability to make targeted theme‑level changes.
• Basic JavaScript knowledge.
• Experience managing products, collections, navigation, discounts, content, and other Shopify store operations.
• Strong QA skills and attention to detail when reviewing website changes.
• Comfortable troubleshooting front‑end issues and determining when senior development support is needed.
• Strong written and verbal communication skills with the ability to interact directly with clients.
• Comfortable following existing processes while also identifying opportunities for documentation or workflow improvements.
• Must own and be able to use a working computer with high‑speed internet.
• Must be English‑speaking.

Nice to Have

• Previous experience working for an e‑commerce or Shopify agency.
• Experience supporting multiple DTC brands.
• Familiarity with Shopify apps, integrations, and page builders.
• Experience supporting A/B testing or conversion rate optimization initiatives.