Web & Content Operations Specialist [AQ-18127]

About the role

We are seeking a Web & Content Operations Specialist to provide temporary support to a communications team during a transition period. This is a hands-on, execution-focused role for someone who can hit the ground running, work independently within established systems, and take ownership of digital content and web projects with minimal supervision.

Responsibilities

• Build, update, and publish pages within WordPress, with a strong preference for hands-on Elementor experience.
• Follow established design templates, brand standards, and website guidelines.
• Apply basic UX and site navigation best practices when creating and updating content.
• Review web copy for clarity, readability, grammar, and best practices; flag awkward or unclear content and collaborate with writers on revisions.
• Troubleshoot basic website and content issues independently and coordinate more complex development needs with external partners.
• Serve as a point of contact for an external web agency, managing requests, follow-up, and status tracking.
• Coordinate content integration across related websites and digital platforms as needed.
• Maintain communications trackers, databases, and content libraries with a high level of accuracy and consistency.
• Manage resources such as speaker bureaus, media tracking, story banks, and SharePoint content.
• Keep information organized, current, and easily accessible to stakeholders.
• Document progress, deadlines, and next steps in project management systems.
• Curate, organize, and prepare content for newsletters, roundups, and other recurring communications.
• Support monthly media, storytelling, and communications reporting.
• Coordinate with writers, communications team members, and stakeholders to gather and prepare content.
• Ensure content is accurate, organized, and ready for publication.
• Manage multiple priorities and deadlines independently.
• Track projects, tasks, owners, dependencies, and deadlines using Asana or a similar project management platform.
• Communicate project status and flag potential blockers early.
• Follow up with stakeholders and partners to keep work moving forward.

Qualifications

• Demonstrated hands-on experience managing and publishing content in WordPress.
• Elementor experience strongly preferred.
• Experience maintaining digital content platforms, databases, trackers, or content libraries.
• Strong attention to detail and an eye for copy, content quality, and consistency.
• Basic understanding of UX, website navigation, and digital content best practices.
• Experience coordinating content for newsletters, communications, or similar recurring programs.
• Experience with Asana or another project management platform.
• Strong organizational, written, and verbal communication skills.
• Ability to troubleshoot routine web/content issues independently.
• Ability to manage competing priorities and meet deadlines with minimal supervision.

What we're looking for

• The right person is proactive, self-directed, and comfortable taking ownership. They don’t wait to be told what to do—they identify what needs to happen and move the work forward.
• They should take initiative and follow through independently.
• Flag blockers and potential delays early.
• Manage their workload and deadlines with minimal supervision.
• Know when to ask for guidance and when to simply get the work done.
• Demonstrate a track record of independently managing digital content and web projects.
• Candidates should be prepared to demonstrate verifiable WordPress experience and examples of independently maintaining or managing digital content platforms.