Wealth Management Relationship Manager II

About the role

The overall goal is to deliver high-quality wealth management services to clients (existing relationships) and prospects (new business).

Responsibilities

• Works directly with clients and responds to client requests for account information or initiates transactions requested by client.
• Administers assigned accounts in accordance with bank and department policies and procedures, ensuring that fiduciary standards and practices are observed.
• Develops financial plans by collecting necessary information from client, entering information into financial planning software, and preparing analysis.
• Responds to planning related inquiries from clients and provides financial planning advice and guidance.
• Maintains a strong understanding of the roles of other departments – portfolio management, tax advisory, and trust administration – so collaboration can easily occur.
• Develops direct working relationships and interacts with internal partners, clients, prospects, and external contacts (attorneys, CPAs, trustees, etc.) to ensure accounts are administered properly.
• Attends client and internal meetings as necessary. Collaborates with other team members to prepare meeting materials. Handles follow up action items, including recordkeeping in CRM software.
• Carefully monitors accounts to ensure they are accurate and complete. Ensures transactions are completed with audit and compliance standards as well as timely execution.
• Responds to internal and external inquiries resolving discrepancies related to accounts. Follows through until requests are completed and outstanding issues are addressed.
• Ongoing, proactive communication and interactions with clients and prospects via telephone, email, Zoom, or in person in order to build and enhance relationships. Records relevant details of client interactions in CRM software.
• Serves on committees and contributes to the functioning of the department and firm overall. Performs other duties as required by position.
• Develops new business from existing relationships, centers of influence and other sources.

Qualifications

• Bachelor’s degree required. MBA preferred.
• 6-10 years of experience in financial planning, wealth management, or related field.
• Excellent client facing service experience and problem resolution skills required.
• Strong interpersonal and team skills.
• Ability to establish relationships and partner effectively with various groups including sales, service, tax and investments.
• Working knowledge of investments, tax, fiduciary and operations usually acquired through formal education or related experience is required to service clients.
• Working knowledge of the securities industry, usually acquired through formal training or prior experience, is required to understand and respond to investment issues.
• Strong communications skills (verbal and written), attention to detail, accuracy, ability to multi-task and effective time management and organization skills are required.
• Must be able to effectively manage multiple transactions/tasks.
• Strong skills in negotiating, delegating, leadership and sales are necessary to service and enhance the client relationship.
• Strong organizational, analytical, and problem-solving skills are required to oversee client transactions, identify and resolve account issues.
• Personal computer skills are required for account maintenance activities.
• Certified Financial Planner® designation or equivalent designation preferred (CTFA/CFA plus relevant experience is acceptable).
• Series 65 required or equivalent for state Investment Advisor Representative (IAR) registration, or must obtain within the first 90 days of hire (failure to do so may result in a reassessment of employment status).
• CFP® designation may be accepted in lieu of Series 65 in certain states.