WE-FAST Group Leader (Operations Manager 4)

About the role

The Workplace Experience Division Office is seeking an experienced, people-focused Operations Manager 4 to lead the Workplace Experience Furniture, Amenities, and Space Team (FAST). This highly visible position provides strategic leadership and day-to-day management for a multidisciplinary organization responsible for improving the workplace environment and overall employee experience across the Laboratory. The FAST team delivers seamless, end-to-end services that include procuring, delivering, and installing furniture and interior solutions; managing workplace amenities such as food service, audio visual, security escorts, and custodial; and assisting the Laboratory's long-term space and infrastructure needs through space management. Through eight specialized programs, FAST supports a broad range of customer needs, across the institution, operating in all facility directorates and in every building. The selected candidate will ensure these programs operate as one integrated, customer-focused organization.

Responsibilities

• Provide strategic leadership and day-to-day management for FAST's eight specialized programs, ensuring services are integrated, responsive, and aligned with Laboratory priorities.
• Lead, mentor, and develop a multidisciplinary workforce consisting of internal employees, team leads, program managers, technical specialists, administrative personnel, and external subcontractors.
• Focus and continue the strong culture of customer service, teamwork, accountability, inclusion, continuous improvement, and operational excellence within the FAST team.
• Set clear expectations and empower team leads to manage technical activities within their areas of expertise.
• Oversee the planning, prioritization, coordination, and execution of furniture installations, interior improvements, space changes, amenity services, and related workplace projects.
• Coordinate work execution among FAST personnel, facility operations directorates, LANL craft organizations, construction teams, procurement personnel, subcontractors, and other institutional partners.
• Clarify roles, responsibilities, schedules, dependencies, and handoffs between LANL craft personnel and subcontractors to support safe, efficient, and timely execution in partnership with the Work Execution Manager.
• Ensure work packages and projects are properly scoped, scheduled, resourced, communicated, and completed in accordance with customer expectations and Laboratory requirements.
• Resolve customer concerns professionally and promptly while balancing individual requests with institutional priorities, available resources, safety requirements, and fiscal responsibility.
• Manage subcontractor performance, including service quality, staffing, schedules, deliverables, safety, cost, and compliance with subcontract requirements.
• Work closely with Acquisition Services Management personnel to develop scopes of work, evaluate performance, resolve issues, and plan future service needs for all subcontractors under WE-FAST.
• Develop and manage program budgets, staffing plans, performance measures, schedules, service-level expectations, and resource priorities.
• Ensure all work is performed safely, securely, and in compliance with Laboratory policies, procedures, quality requirements, and applicable federal regulations.

Requirements

• Leadership & People Management:
  • Demonstrated experience leading a large and multidisciplinary organization that includes