WD Bar & Grille, Restaurant Cashier

About the Role

The Restaurant Cashier is responsible for processing non-gaming transactions including initiation and settlement of patron checks in all applicable F&B outlets, located off the gaming floor. In addition, the Cashiers will be assisting with everyday functions of the restaurants to include assisting with Host functions or Busser functions.

Responsibilities

• Be knowledgeable of Seneca Niagara Casino & Hotel's history, map of property, location of restrooms and telephones, hours of operation of stores and restaurants and be able to efficiently handle guest's inquiries.
• Start-up drawer and balance the drawer at the end of shift.
• Settle patron checks using the resort POS system, including collection of all tender methods and system entry.
• Maintain accountability of cash, checks, and various paperwork for non-gaming transactions related to an assigned cashier drawer.
• Be knowledgeable of all procedures regarding non-gaming comps, Gift cards, Ambassador Charges, Executive Charges and Room Charges.
• Responsible to account for all player's comp slips.
• Tactfully handle guest relations and ensure guest recovery activities.
• Assist with seating guests, wiping silverware and menus and setting tables as per direction of the Room Manager.
• Perform any duties assigned by the manager or shift manager.
• Work with other departments for the overall good of the casino.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
• Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.
• Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.

Qualifications

• Must have an outgoing, friendly personality.
• Cashier must possess a cheerful positive accommodating disposition.
• Must be 18 years of age or older upon employment.
• High School diploma or its equivalency preferred.
• Six (6) months of previous cashier or money handling experience is preferred.
• Basic knowledge of start-up and close-down of cash registers is preferred.
• Must be able to operate office equipment, including a 10-key adding machine.
• Good math skills are required.
• Previous customer service experience preferred.
• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements & Work Environment

• The noise level in the work environment is usually moderately loud.
• Must be able to work in an environment where smoking is permitted.
• Must be able to stand, walk and move through all areas of the casino.
• Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping.
• Must be able to lift and carry up to twenty (20) pounds.
• Must be able to perform repetitive motions.
• Must be able to talk to and hear customers/co-workers.
• Must be able to assist with special needs of customers.
• Light work. Exerting up to twenty (20) pounds of force occasionally, and/or up to ten (10) pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Required to have close visual acuity to perform an activity.
• Subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.
• Subject to atmospheric conditions.
• Must possess the physical stamina and proper mental attitude to work under pressure in a fast-paced environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Pay

Starting Rate $16.00. Compensation is negotiable based on experience and education.

This response is AI-generated, for reference only.