WC-Host/Door

Responsibilities

• Interact with all guests and co-workers in a professional, hospitable, and friendly manner.
• Arrive on time for scheduled shifts, ready to work.
• The proper uniform should be worn at all times including dress, make-up, hair, and jewelry.
• Properly accept and book reservations.
• When there is not the guest’s desired time available, offering an alternative time slot or option to ensure the guest joins us.
• Calculate, note, and quote accurate wait times.
• When the wait is extensive, being sure to offer the bar for cocktails and appetizers before heading to the table for dinner.
• Keep floors, entry, and aisleways clean and free of debris.
• Assist in bussing tables, when we are on a wait or in need of a table immediately.
• Provide guests “right of way” and assist guests needing directions around the restaurant.
• Genuinely thank all departing guests for dining with us and welcome all guests joining us.
• Be familiar with all restaurant information to be able to answer any guest questions or address any concerns.
• Answer all phone calls and fulfill any guest needs; be able to place calls on hold when needed or direct the call to the proper department; communicate any important information to the managers on duty.

Qualifications

• Fun, energetic, and work with a genuine care for the guest experience
• Prior restaurant experiences is desired, but not required
• High School diploma or equivalent
• Must be able to read, write, and speak English
• Stand for long periods & be able to lift a minimum of 50 lbs
• OpenTable experience is a plus