WC-Foodrunner/Busser

About the role

At Whiskey Cake our team members (aka badasses) are gregarious and extraverted, with an invigorating impact on people. Skillful with the emotional aspects of the guest experience, our best team members connect with their guests more than just the specific details of the menus and leverage this information to deliver hospitality efficiently & quickly. Some may say they're in the restaurant business, at Whiskey Cake we are in the people business.

Benefits

• Medical Insurance benefits available for hourly workers who average 30 hours per week within 90 days of hiring or average 30 hours per week at the next open enrollment.
• 401k available after 1 year (12‑month period with 1,000 hours of service); must be 21 years or older.
• Multiple pathways for growth and development.

Qualifications

• Fun, energetic, and work with a genuine care for the guest experience.
• Prior restaurant experience is desired, but not required.
• High School diploma or equivalent.
• Ability to read, write, and speak English.
• Ability to stand for long periods and lift a minimum of 50 lbs.
• OpenTable experience is a plus.

Responsibilities

• Interact with all guests and co‑workers in a professional, hospitable, and friendly manner.
• Arrive on time for scheduled shifts, ready to work; wear the proper uniform at all times (dress, make‑up, hair, and jewelry).
• Serve food and drink in accordance with Whiskey Cake Standards.
• Assist culinary team in ensuring tools needed to properly serve items are readily available.
• Keep floors, entry, and aisleways clean and free of debris.
• Assist with packaging, labeling, and payment transactions for To‑Go orders in accordance with company cash‑handling procedures.
• Provide guests “right of way” and assist guests needing directions around the restaurant.
• Genuinely thank all departing guests for dining with us and welcome all guests joining us.
• Be familiar with all restaurant information to be able to answer any guest questions or address any concerns.
• Answer all phone calls and fulfill any guest needs; be able to place calls on hold when needed or direct the call to the proper department; communicate any important information to the managers on duty.