Wave Planner

Primary Responsibility

Responsible for allocating orders, releasing work to warehouse floor, balancing workflow, and ensuring inbound and outbound truck turn times are within acceptable levels.

• Resolve order product shortages
• Manage order cuts and communicate to customers
• Release work to the work queue in a manner that ensures maximum levels of interleaving, productivity, and carrier turn times
• Prioritize individual Lift Truck Operator (LTO) tasks along with Dock Supervisors
• Ensure dock office is utilizing inbound and outbound dock optimization functionality for each receipt and order
• Run labor reports and review with Dock Supervisors and Office Manager
• Review/update base priorities weekly to reduce manual priority changes in the work queue
• Review/update LTO home work zone assignments along with Operations Manager
• Review/Update product code velocity zone assignments along with Operations Manager
• Review/update optimal static and dynamic pick locations along with Operations Manager
• Actively participate in continuous improvement projects and safety programs
• Continually evaluate effectiveness of systems and recommend changes where appropriate
• Troubleshoot and correct systems problems
• Train all levels of users on relevant systems
• May resolve product order shortages
• May manage order cuts and communicate to customers
• Follow attendance policy, show up for work on time and ready to work assigned shift

What You’ll Do

Resolve order product shortages
Manage order cuts and communicate to customers
Release work to the work queue in a manner that ensures maximum levels of interleaving, productivity, and carrier turn times
Prioritize individual Lift Truck Operator (LTO) tasks along with Dock Supervisors
Ensure dock office is utilizing inbound and outbound dock optimization functionality for each receipt and order
Run labor reports and review with Dock Supervisors and Office Manager
Review/update base priorities weekly to reduce manual priority changes in the work queue
Review/update LTO home work zone assignments along with Operations Manager
Review/Update product code velocity zone assignments along with Operations Manager
Review/update optimal static and dynamic pick locations along with Operations Manager
Actively participate in continuous improvement projects and safety programs
Continually evaluate effectiveness of systems and recommend changes where appropriate
Troubleshoot and correct systems problems
Train all levels of users on relevant systems

What Experience And Education You Need

A high school diploma or general education degree (GED) preferred, or at least one year related work experience.

What Could Set You Apart

Ability to work in fast-paced, deadline-oriented environment.
Good customer service skills
Proficiency with basic PC software and Americold systems
Ability to communicate effectively with variety of individuals
Ability to pay close attention to detail.
Strong communication skills.

Physical Requirements

Requires the ability to sit for long periods of time, with frequent interruptions
Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
Requires manual dexterity with normal hand and finger movements for typical office work
Talking, hearing, and seeing are important elements of completing assigned tasks
May require travel by automobile and airplane up for business
May require a visit facility operations in temperatures at or below freezing
Carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
Requires the use of various electronic tools
Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer

The Company’s good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $22.00 hourly. Rate may vary based on work location.

We are currently offering a RETENTION BONUS on our Customer Service/Office positions at our Columbus Ohio location. We are offering $500.00 after working 61 days, an additional $500.00 after 91 days, an additional $500.00 after 181 days and a final payout of $500.00 after 366 days

At Americold, we believe in taking care of our people. We offer benefits designed to support your health, financial well-being, and future. Our associates know what’s in it for them – opportunity, purpose and a values-driven culture. When you join Americold, you become part of a mission to help our customers feed the world.

U.S. Only: Americold offers a range of benefits, including medical/dental/vision insurance, STD/LTD coverage, 401(k) with Company match, FSA, life insurance, EAP, and paid time off, some of which may vary depending on the particular position and whether it is covered by a collective bargaining agreement (CBA).

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