WAU Student – Front Desk Specialist, Admissions - Spring 2026

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer phones and log incoming calls
• Rout/Transfer calls to specific people
• Answer inquiries about Admissions requirements
• Triage admission prospects for On site admission, Registration and Tours
• Support data process team for data entry of supplemental items
• Greet visitors warmly and make sure they are comfortable
• Ensure reception area is clean and organize
• Cookordinate mail flow in and out of office
• Cookordinate office activities
• Log incoming documents such as applications, transcripts, test scores, important documents for admissions, walk in visits
• Send email and faxes, Collect and distribute mail
• Perform basic data entry, filing, and clerical duties
• Schedule and Update appointments and admission counselor calendars
• Knowledge and ability to use customer relation log, Colleague and any other system to track prospects or applicants
• Provide weekly reports
• Follow up with prospects about admission status or any other concern
• Participate in recruitment events at least 3 times in a year including weekend events
• Manage phones messaging across the Office
• Conduct occasional telemarketing to support admission counselors

MINIMUM QUALIFICATIONS

• Must be a current WAU SGPS student
• Flexible hours
• Experience in front desk/clerical duties
• Use if technology to manage data entry and phone systems

PREFERRED QUALIFICATIONS

• Bilingual