WaterPark Guest Light Up the Park Supervisor
About the role
Light Up the Park Supervisors are the first friendly faces guests see when they enter the seasonal light show. They are responsible for assisting guests with the check-in process and providing the correct admission, delivering excellent customer service while assisting with light show operations, answering questions, and providing information about Light Up the Park. Knowledge of and adherence to Massanutten WaterPark’s company core values and mission statement are vital keys to success in this position. Supervisors handle any guest concerns or light show issues that may arise, aid the needs and requests of all guests, and ensure guest needs are met in a timely and efficient manner. They oversee daily opening and closing duties of Light Up the Park with support from the WaterPark Manager on Duty, including preparation of daily financial deposit and reports. Conduct must be professional, friendly, and attentive during all guest encounters. Prior experience working with the public is preferred and excellent communication skills are a must.
Responsibilities
- Supervise Attendant staff in providing customer service and an experience at “Light Up the Park!”
- Complete opening and closing duties for Light Up the Park daily operations
- Supervise admission processing through Siriusware POS and reconciliation of cash drawer
- Other duties as assigned by supervisor/management
Requirements
- Must be at least 16 years old
- Excellent customer service skills
- Ability to multi-task
- Ability to communicate effectively with guests of all ages
Qualifications
- Customer service experience (preferred)
Pay
$16.00 per hour
Schedule
Seasonal position. Days vary, including weekends and holidays as needed. Hours vary, including evenings.