Water Treatment/Wastewater Equipment Troubleshooting Specialist

Responsibilities

• Work closely with Product Management to understand the root cause of the failure, communicate and report on progress with the customer, update Customer Technical Support Cases (CTS) and ensure the technical closure of the case is recorded & validated with the customer
• Organize and drive feedback to engineering and senior management for sustained product and project delivery improvement
• Communicate with fellow Technical Support team members, process & controls groups to ensure cases are recorded and understood to allow uninterrupted customer service
• Lead the resolution of customer complaints and issues throughout a project lifecycle
• Investigate and report cases in the CTS application
• Facilitate client issue resolution and participate in RCA (Root Cause Analysis) teams to identify & resolve systemic issues across the business
• Active participation in Large Issue review meetings, responsible for the project to be completed on budget through tracking all project costs when leading complicated solutions to large issues

Qualifications

• Knowledge, Skills & Abilities:
• Able to multitask on several concurrent projects
• Able to effectively present ideas and information verbally and through written documentation
• Demonstrated ability to work independently
• Able to trouble shoot and repair Mechanical and Electrical components typically found in water treatment plants (pumps, blowers, valves etc…) via the phone with an operator or at a plant site
• Have working knowledge of PLC controls and basic abilities to modify and read PLC logic
• Be able to read and understand Process Flow Diagrams (PFD’s), Process and Instrument Drawings (P&ID’s), Electrical Drawings, Control Logic Summary Charts (CLSC) and Operating Sequence Charts (OSC)
• Education & Experience:
• Required: 5 years’ experience with Veolia WTS systems or equivalent industry experience
• 5 years of client relationship management experience
• Preferred: Relevant field experience working on Veolia WTS products, Background in Root Cause Analysis (RCA) tools, Bachelor's Degree or College Diploma with a minimum of 5 years of experience in a water treatment field, Knowledge of and/or demonstrated ability to learn new equipment and processes related to Veolia WTS products and systems including but not limited to RO/ED, UF/MBR, Ion Exchange, P&D (purification & disinfection), ADT and Thermal technologies

Salary Range

Salary Range: $ 70,000 CAD | $ 66,000 USD - $ 78,500 CAD | $72,000 USD

Please note: This role can be based in one of our offices across NORAM, or it can be 100% remotely, depending on the candidate's experience and preference. There is minimal travel required to customer sites and Veolia offices, as deemed necessary.