Water Restoration Technician

Job Summary

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

About the Role

Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site. Completes assigned jobs according to company processes while maintaining quality control on each job. Performs water damage mitigation to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor. Ensures equipment, supplies, vehicles, and products are properly handled. Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency. Responsible for making daily adjustments to the drying plan based on meter readings. Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies. Express or exchange ideas with others quickly, receive and act on detailed information given. Use visual acuity to perform detail-oriented activities. Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating. Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required. Express or exchange ideas with others quickly, receive and act on detailed information given. For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.

Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Completes assigned jobs according to company processes while maintaining quality control on each job.
• Performs water damage mitigation to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor.
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor.
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.

Requirements

• High school graduate or equivalent
• Valid Drivers’ License and satisfactory driving record
• Good verbal and written and communication skills
• Good customer service skills
• Experience with using mobile software to enter data
• Can read and follow product label usage instructions
• Reports to work on time in a clean, complete uniform
• Must be able to prioritize activities and meet deadlines

Qualifications

• Experience in the restoration or construction industry not required but preferred
• Certifications are not required but preferred: WTR – Water Damage Restoration Technician, ASD – Applied Structural Drying Technician

Benefits

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.