Water Conservation Technician (Temporary)

About the role

The Position East Bay Municipal Utility District (EBMUD) invites qualified individuals to apply for this temporary (maximum 6 months) Water Conservation Technician position in the Water Conservation Division.

The Water Conservation Technician reviews and processes rebate applications, conducts routine residential water audits, provides basic water conservation advice to consumers; assists water conservation outreach efforts including setting up and staffing information booths and educational exhibits; provides administrative and clerical support including compiling and maintaining program data; and performs other related work as needed.

Responsibilities

• Responds to customer questions about water conservation, including leaks, high water use concerns, and landscape and irrigation questions via telephone, email, and in person.
• Provides high-quality customer service.
• Processes customer rebate applications for water conservation programs including the lawn conversion rebate, irrigation equipment rebates, and flowmeter rebates by efficiently reviewing submitted images, satellite imagery and water use history to determine rebate eligibility.
• Assists customers with questions about rebates and related projects.
• Hosts online virtual “office hours” to answer customer questions.
• Visits to customer premises to conduct routine water audits explaining to customers how to detect leaks by reading their water meters, reviewing water use patterns, surveying type, number, and condition of water using fixtures and appliances, testing water pressure, flushing volumes and faucet flow rates, assessing landscape water use, and recommending general irrigation schedules; distributes water saving devices and educational brochures and other materials; documents the results of water audits on prescribed data collection forms.
• Tracks and responds to reports of water waste by notifying customer of reported problems and makes recommendations on how to eliminate unwanted water waste; may make recommendations for discontinuance of service in extreme cases.
• Sets up and staffs water conservation information booths and educational exhibits at community and professional events; distributes water savings devices and written materials to nurseries, libraries, and businesses throughout EBMUD’s service area.
• Maintains up-to-date internal database of activities, field audits, and responses including addresses visited, customers and people contacted, specific events and circumstances observed and the results of contacts.
• Enters data into automated or computer-based work management systems.
• Performs other related duties and responsibilities as required.

Requirements

• Completion of the twelfth grade or its equivalent; and either: 2a. Two years of office or field experience in which a major responsibility was the explanation and interpretation or procedures, programs or policies to the public; or 2b. Two years of meter reading experience; or 2c. 24 college level semester units in ornamental horticulture, landscape design or related field.
• Must possess a California driver's license and have a satisfactory driving record.
• Must be physically capable of performing the critical and important duties of the class, including sufficient agility to climb stairs and sufficient strength to move residential water meter covers as required to take reading.
• Must be willing to work overtime as needed.

Benefits

• 12 days paid vacation
• 16 holidays
• 13 days paid sick leave
• Family health insurance (choice of Kaiser fully paid or Sutter Health Plus or Anthem Blue Cross 85% paid)
• Fully paid family dental and vision care plans
• Life insurance
• Long-term disability insurance
• EBMUD Retirement Plan (reciprocal with CalPERS)
• $1,000/yr. contributed to flexible spending account or cash
• $145/mo. public transit subsidy
• 401(k), 401(a) and 457(b) tax-deferred retirement plans
• Roth 401(k)
• $3,500/yr. tuition reimbursement
• Opportunities for professional growth including training and career development