Water Business Group Professional Services Director

About the role

This isn't just a job, it's a chance to lead change, drive progress, and leave a lasting legacy. Reporting directly to the Water Business Group (WBG) President, the WBG Professional Services Director serves as a key member of the WBG Business Group leadership team.

Responsibilities

• Lead and monitor the development and training of business group staff in technical, professional, business, and service delivery competencies.
• Develop appropriate approaches to new or developing technologies, digital delivery methods, and service areas in support of business group and related company initiatives, including emerging delivery models.
• Lead the evaluation, implementation, and adoption of professional services technologies, digital delivery tools, and enabling systems that improve quality, efficiency, consistency, and risk management across the business group, including systems supporting program and project delivery.
• Career Development: Coordinate and monitor staff training in company policies and processes including technical, business, ethical, safety, human resources, risk management, technology, quality, and service delivery program areas.
• Continuous Improvement: Lead quality assurance efforts to implement QA and QC Program activities that provide confidence the business group is fulfilling quality and delivery requirements and striving for continuous improvement.
• Communication and Collaboration: Facilitate the effective use of Professional Associates in project and program delivery, QA and QC activities, development of best practices, lessons learned, mentoring, training, and technology adoption.
• Business Group Activities: Support business group activities related to recruiting, hiring, retaining, and developing key staff; workload and resource balancing; qualified staffing of project and program teams; involvement in technical and professional associations; publishing; community and client engagement; technology advancement; service delivery growth; and risk management.
• Strategic Initiatives: Partner with project and program delivery services, including program management, project management, construction management, owner's advisor services, and alternative and collaborative delivery programs.
• Leadership and Mentorship: Lead and coordinate the development of technical and delivery approaches, risk management practices, and problem-solving efforts for strategic initiatives, key pursuits, complex programs, projects, and critical services.
• Quality Assurance: Monitor product and delivery QC review activities, including the assignment of experienced and qualified reviewers and effective resolution of project issues.
• Technology Advancement: Support business group activities related to recruiting, hiring, retaining, and developing key staff; workload and resource balancing; qualified staffing of project and program teams; involvement in technical and professional associations; publishing; community and client engagement; technology advancement; service delivery growth; and risk management.

Qualifications

• Maintains a professional engineering registration with extensive related technical expertise.
• Extensive experience in the leadership and management of professional services, program management, project delivery, construction management, owner’s advisor, or alternative and collaborative delivery services on complex or large-scale programs and projects.
• Demonstrated success leading, mentoring, and developing diverse technical, professional, and service delivery teams.
• Proven ability to work cooperatively with company leadership, operations managers, business class directors, technical directors, and marketing leaders on professional services and delivery-related initiatives.
• Strong understanding of quality assurance, quality control, risk management, and continuous improvement practices related to professional and service delivery.
• Executive presence with strong interpersonal and communication skills, including the ability to engage effectively with technical and non-technical audiences, clients, and partners.
• Demonstrated commitment to quality, continuous improvement, professional responsibility, and HDR values.