Watchman

This position is an hourly role reporting to the General Manager.

About the role

As a Watchman, you will serve as an ambassador of goodwill, providing outstanding guest service to all visitors and employees of the hotel.

Responsibilities

• Greet guests warmly, offer advice, and provide guidance regarding the hotel.
• Assist with lockouts, malfunctioning keys, and other operational issues.
• Ensure all guests receive directions to their intended destinations.
• Act as first responder to all guest and employee accidents and injuries on the hotel property; administer first aid and contact emergency services when needed.
• Secure first report of injury for employee injuries.
• Monitor the hotel premises to ensure the safety and security of guests, employees, and assets.
• Take immediate steps to correct safety hazards and cleanliness issues, responding to all hazards (manmade, technological, or natural).
• Identify and engage suspicious individuals who may disrupt hotel operations, limiting liability and summoning law enforcement as needed.
• Field all security calls and dispatch accordingly.
• Liaise with emergency services when appropriate.
• Escalate issues in a timely and professional manner to the relevant person or agency.

Requirements

• Must be 21 years or older with a valid (state) driver’s license.
• Good understanding of the English language.
• Prior work experience in a private security firm or law enforcement is desirable.
• Excellent oral, written, and interpersonal communication skills.
• Ability to prepare written reports and logs in neat, legible handwriting.
• Decent computer and technology skills.
• Ability to provide excellent customer service and maintain a professional demeanor.
• Ability to work well under pressure.
• Excellent listening skills to ensure accurate understanding of guest needs.

Physical Requirements

• Ability to walk and stand for extended periods as required by the job.

Travel Requirements

This position requires up to 10% travel, which may include trips outside the local area and overnight stays.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select-service, extended-stay, and lifestyle hotels in key markets across the United States. The company has been honored as Developer of the Year by major brand partners multiple times and has earned accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Benefits

• Competitive pay.
• Medical, dental, and vision insurance options.
• 401(k) with company match.
• Company-provided life insurance.
• Tuition assistance.
• Paid time off and paid holiday time.
• Travel discounts.