Watch Operator

Responsibilities

• Maintain 24x7x365 communication guard support for ships worldwide (approximately 160 ships)
• Ensure quality control of all naval message traffic and emails into and out of our legacy systems servicing approximately 160 ships
• Perform troubleshooting on legacy systems
• Perform database maintenance, certify configuration files, and assist in resolving client problems on Lotus Notes R5
• Manage the processing of general services messages via Defense Messaging System (DMDS) and C2OIX and ensure quality control of all incoming and outgoing naval message traffic
• Monitor queues hosted on exchange servers
• Notify the MNOC manager of any malfunctions
• Manage the resolution of various ships' trouble calls regarding Outlook access, email problems
• Afford proper completion of work orders and trouble calls via Remedy
• Monitor and troubleshoot NIPRNET and SIPRNET operations
• Afford assistance to clients via phone, email, and remote administration in resolving web browsing and email problems, Lightweight Directory Access Protocol (LDAP), and various network issues, password lockouts and resets through Active Directory
• Verify SolarWinds to facilitate recovery from network outages, improve performance with advanced network and bandwidth monitoring, then provide the government with analysis of the impact to the fleet
• Supervise support of Next Generation Wideband (NGW) satellite transport, which provides internet, e-mail, and phone service to approximately 100 ships and units
• Diagnose and resolve ships voice problems, assist the supervisor in troubleshooting system faults, malfunctions, outages, and various ships trouble calls
• Monitor and troubleshoot cryptographic equipment and Secure Terminal Equipment (STE) and respond to and resolve client problems
• Perform the loading, data transfer, and destruction of cryptographic equipment/material