Watch operator

About the role

The Watch Operator provides 24x7x365 operational and technical support for enterprise communications and network services supporting approximately 160 Navy ships and units worldwide. This position monitors, maintains, and troubleshoots legacy and current network, messaging, email, voice, satellite, and communications systems while ensuring the quality, security, and timely processing of naval message traffic. The Watch Operator serves as a primary point of contact for fleet users, responds to trouble calls and service requests, monitors system performance, and coordinates the resolution of network and communications issues. The position also provides technical oversight and supervision of lower-level personnel performing configuration, maintenance, troubleshooting, and operational support activities.

Responsibilities

• Provide continuous 24x7x365 watch support for Navy fleet communications and network services supporting approximately 160 ships worldwide.
• Monitor and maintain the flow of naval message traffic, email, and other communications through legacy and enterprise systems.
• Perform quality control of incoming and outgoing naval messages and ensure communications are processed accurately and efficiently.
• Monitor, troubleshoot, and maintain Defense Messaging System (DMDS), C2OIX, and related messaging systems.
• Supervise system configuration, maintenance, troubleshooting, and operational support activities.
• Perform database maintenance, configuration-file certification, and troubleshooting for legacy Lotus Notes R5 environments.
• Monitor exchange-server queues and identify conditions that may affect email delivery or system performance.
• Monitor NIPRNET and SIPRNET operations and assist with troubleshooting network connectivity and service issues.
• Respond to and resolve fleet trouble calls involving Outlook, email, web browsing, network connectivity, account access, and related services.
• Provide technical assistance through telephone, email, and remote administration tools.
• Troubleshoot Active Directory account issues, including password lockouts, resets, and access problems.
• Support Lightweight Directory Access Protocol (LDAP) and other directory and network services.
• Ensure accurate and timely documentation and closure of work orders and trouble calls using Remedy.
• Monitor network performance and availability using SolarWinds and other network-management tools.
• Analyze network outages and performance issues and provide technical information regarding their potential impact on fleet operations.
• Supervise and support Next Generation Wideband (NGW) satellite transport services providing internet, email, and voice services to approximately 100 ships and units.
• Troubleshoot shipboard voice and communications problems and assist with diagnosing system faults, outages, and equipment malfunctions.
• Monitor and troubleshoot Secure Terminal