Jobs · Information Technology · Texas

Watch Desk Systems Analyst (Texas, Prime)

Intelliforce-IT Solutions Group, LLC. · San Antonio, TX · 1 mo ago
On-siteInformation Technology$161k–$207k/yrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. Let's extract sections: - About the role: The initial paragraph: "Watch Desk Systems Analyst - Texas Make an Impact Where It Matters Most At Intelliforce, we support mission systems that have to stay available, responsive, and understood around the clock. In this role, you will help support Watch Desk operations supporting complex production environments where system health, data movement, and rapid incident response directly affect mission execution. You will work at the center of operations, monitoring systems and applications, identifying abnormal behavior, coordinating troubleshooting, and making sure the right teams are engaged when issues escalate. This is a strong fit for someone who stays calm under pressure, understands how systems behave, and knows how to turn technical information into clear operational decisions." Also "What Makes This Opportunity Stand Out" paragraph: "This role gives you broad visibility across the mission environment. You will work with operating systems, applications, data flows, networks, dashboards, alerts, logs, and performance metrics while coordinating with Tier 2, Tier 3, management, and other support teams. You are not simply watching dashboards. You are helping determine what matters, what needs immediate action, and who needs to be involved. You will also help strengthen Watch Desk operations through better SOPs, documentation, reporting, and shift handoffs. At Intelliforce, your work is visible and your judgment matters. Because we support prime programs, our teams stay close to meaningful mission work and the people relying on these systems. Because we are a small business, leadership is accessible, communication is direct, and strong performance gets noticed. Add in long-term stability, strong benefits, and a people-first culture, and this is an opportunity to take real ownership of operational mission support." Also "Why Intelliforce?" paragraph: "Because you matter—your work, your growth, and your well-being. At Intelliforce, we don’t just push the boundaries of technology—we partner with some of the most mission-driven teams in defense and beyond to solve challenges that truly matter. As a Systems Engineer here, you won’t just contribute to projects—you’ll help shape outcomes that make a real-world impact. We also know that great work starts with a great environment. That’s why we invest in you: Ample PTO to rest and recharge—plus all federal holidays and your birthday off, just becauseMultiple medical plan options, including ones with zero deductible or premium for employeesGenerous 401(k) with immediate vesting—because your future matters nowExciting bonus opportunities, from profit sharing to quarterly awards and President’s Club recognitionA culture of collaboration, connection, and fun, with regular team activities that go beyond the work Ready to grow with purpose? At Intelliforce, your career will flourish in a place where innovation thrives and people come first. Join us—and let’s build something meaningful together." Also contact info: "You can reach us at careers@intelliforce-itsg.com or schedule a call with our Director of Recruitment, just visit this link to view their calendar: https://calendly.com/amwolfe-intelliforce-itsg/30min". This is application instructions? Might be considered contact info; but we are to remove application instructions. Probably we should drop contact info. Now responsibilities: The "Here’s What Your Day-to-Day Could Include" bullet list (actually sentences). We need to convert to
  • . Items: - Monitor operating systems, applications, services, and production environments for availability, health, and performance - Use dashboards, logs, alerts, and system metrics to identify abnormal behavior and emerging issues - Troubleshoot Linux operating systems, applications, data flows, and basic network issues - Monitor data ingestion and processing pipelines and investigate interruptions or performance problems - Perform authorized restart and recovery procedures in accordance with established SOPs - Create, update, and maintain incident tickets throughout the troubleshooting process - Document troubleshooting actions, results, incident timelines, and operational status - Follow Tier 1 troubleshooting procedures and escalate unresolved issues to Tier 2, Tier 3, management, or other support personnel - Support incident response and system restoration activities - Prioritize multiple simultaneous incidents based on severity and mission impact - Provide concise, accurate technical and operational status updates to engineers, management, customers, and mission stakeholders - Generate metrics and operational reports using multiple data sources - Develop, update, and maintain SOPs for Watch Desk personnel and customers - Maintain accurate shift logs and operational documentation - Conduct effective shift turnover and handoff activities - Work independently while coordinating closely with engineers and support teams in a 24x7 operational environment Now Minimum Qualifications: list: - Clearance: Top Secret Clearance with Polygraph, must be active. We do not have the ability to sponsor clearances - Citizenship: Must be a U.S. Citizen. We cannot sponsor visas - 20 years of Systems Engineering experience on programs and contracts of similar scope, type, and complexity - Demonstrated experience planning and leading Systems Engineering efforts - Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university - Five additional years of Systems Engineering experience may be substituted for the bachelor’s degree - Security+ certification, or willingness to obtain it within six months We need to decide sections: Requirements vs Qualifications. Usually Requirements = Minimum Qualifications? Could treat Requirements as the list of minimum qualifications. Qualifications could be desired? But we have Desired Skills separate. So we can have Requirements = Minimum Qualifications. Qualifications maybe not needed if we already have Requirements. But we can include Qualifications as maybe education/experience? However we must not create thin sections. Let's think: The posting includes "Minimum Qualifications" heading. So we can map that to Requirements section. Then we have "Required Skills" list. That could be Skills section. Then "Desired Skills" list could also go under Skills? Or separate? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have Requirements (minimum qualifications), Skills (required skills), maybe Qualifications (desired? but we already have Skills). Could combine required and desired into Skills? But we have both required and desired skills lists. Could put required skills under Skills, and desired skills maybe also under Skills but we could note "Desired Skills" as a sub-list? However we must not invent headings not listed. We could put desired skills also under Skills but maybe separate bullet points with note. Or we could create a Qualifications section for desired skills? But Qualifications usually refers to education/experience; but we already used Requirements for that. Could use Qualifications for desired skills? Might be okay. Better: Use Requirements for minimum qualifications (clearance, citizenship, experience, degree, cert). Use Skills for required skills list. Use Qualifications for desired skills list (though it's a bit off). Or we could omit Qualifications if not substantive? But we have desired skills list; it's substantive. So we need a section for it. The allowed headings include Qualifications, so we can use that. Now Benefits: The "Why Intelliforce?" paragraph includes benefits: Ample PTO, federal holidays, birthday off, multiple medical plan options (zero deductible or premium), generous 401(k) immediate vesting, exciting bonus opportunities (profit sharing, quarterly awards, President’s Club), culture of collaboration, connection, fun, regular team activities. Also earlier: "Add in long-term stability, strong benefits, and a people-first culture". So we can extract benefits. Pay: "Compensation Range: $161,000.00 - $207,000.00". Also note final compensation depends on experience etc. So we have Pay. Schedule: "Schedule This position supports a 24x7 operational mission and follows a rotating 12-hour schedule in the Central Time Zone. Day Shift: Week 1: Sunday through Tuesday, 0500 to 1700 Off Wednesday through Saturday Week 2: Sunday through Wednesday, 0500 to 1700 Off Thursday through Saturday Mid Shift: Week 1: Wednesday through Friday, 1700 to 0500 Week 2: Wednesday through Saturday, 1700 to 0500 Candidates should be comfortable working a rotating operational schedule and supporting shift turnover, handoffs, and continuous mission coverage." Now we need to output HTML fragment with sections as needed. We must not include markdown fences. Just raw HTML. Structure: Use

    for each section heading. Then content: either

    for prose, or

    • for lists. We need to decide which content goes where. About the role: combine the introductory paragraphs (first two paragraphs maybe) and the "What Makes This Opportunity Stand Out" and maybe "Why Intelliforce?"? Actually "Why Intelliforce?" is more about benefits/culture; could go under Benefits. But we already have Benefits section. So About the role could be the initial description: "Watch Desk Systems Analyst - Texas Make an Impact Where It Matters Most At Intelliforce, we support mission systems..." plus the "What Makes This Opportunity Stand Out". We'll combine them into a couple paragraphs. Responsibilities: the day-to-day list. Requirements: minimum qualifications list. Skills: required skills list. Qualifications: desired skills list. Benefits: benefits paragraph. Pay: compensation range. Schedule: schedule description. We must not repeat job title. Not include "Watch Desk Systems Analyst - Texas" as heading; but we can include it in About the role paragraph? The posting starts with that phrase; but we should preserve all substantive information. The phrase "Watch Desk Systems Analyst - Texas" is part of the job title; but we are told not to repeat the job title as a heading. It's okay to keep it in the paragraph? It might be considered part of the job title; but we can keep it as part of the About the role description. However the instruction: "Do NOT repeat the job title as a heading (the page already shows it)". So we can keep it in the paragraph; it's not a heading. We must not include Job ID/requisition numbers as headings; none present. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to remove the EEO statement at the end: "Equal Opportunity Matters Intelliforce-IT Solutions Group, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. U.S. Citizenship is required for most positions. Need accommodations during the application process? We’re happy to help. Reach out to us at Recruiting@intelliforce-itsg.com with your specific request. Powered by JazzHR K2Mpu3gwh3". Also remove contact info lines: "You can reach us at careers@intelliforce-itsg.com or schedule a call with our Director of Recruitment, just visit this link to view their calendar: https://calendly.com/amwolfe-intelliforce-itsg/30min". That's application instructions; remove. Also remove "Because we support prime programs..." etc? That's substantive; keep. Now let's craft HTML. We'll produce:

      About the role

      Watch Desk Systems Analyst - Texas Make an Impact Where It Matters Most At Intelliforce, we support mission systems that have to stay available, responsive, and understood around the clock. In this role, you will help support Watch Desk operations supporting complex production environments where system health, data movement, and rapid incident response directly affect mission execution. You will work at the center of operations, monitoring systems

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