Wasilla - Relationship Specialist 1 - Full Time - Onsite (AK)

About the role

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. The RS I position exists in branches having a cash operation. Under general supervision, the RS I performs a wide variety of duties relating to handling member transactions, including personalized service and needs-based sales using referrals for other Credit Union products and services that support various production goals.

Responsibilities

• Performs various duties including receiving and disbursing funds, posting deposits and loan/VISA payments, making account transfers, issuing money orders, making cash advances, and performing all types of withdrawals.
• Opens savings, checking, money market, and certificate of deposit accounts (excluding trust and IRA accounts).
• Processes plastic card services such as issuing temporary cards, re-pinning existing cards, and ordering new cards.
• Performs account maintenance, including change of address and name changes.
• Recommends other products and services appropriately with each member transaction.
• Balances daily cash drawer and maintains records of sale transactions such as money orders and cash advances.
• Completes compliance training and other required training.
• Supports and participates in continuous improvement activities.
• Represents the Credit Union in a positive and professional manner.
• Cross-sells products and services including Investment Services, First Mortgages, and Autoland (auto loans).
• Maintains member and other sensitive information with confidentiality.
• Treats all co-workers and members with respect.
• Performs other related duties as assigned.

Qualifications

• 1 year of related branch operations experience.
• Knowledge of BSA, Regulation CC, D, E, and all other pertinent regulations.
• Comprehensive knowledge of all deposit account products and services.
• Basic knowledge of all applicable Federal, State, and NCUA regulations.
• Demonstrated ability to follow written and verbal instructions.
• Basic math skills to compute interest on savings, loans, and certificates.
• Demonstrated ability to operate office machines including copier, 10-key, and PC.
• Proficient in Microsoft applications including Outlook, Word, and Excel.
• Knowledge of Internet/Intranet and SharePoint.
• Good verbal/written communication, problem-solving, member service, and organizational skills.
• Attention to detail and a professional demeanor.
• Capable of working under pressure and with frequent interruptions.
• Successful completion of all compliance-related coursework and NMLS registration.

Education: High School or equivalent.

Pay

Pay scale by applicable geographic work location:

• Alaska: Min $22.00 - Mid $26.74 - Max $32.08
• Fairbanks, Juneau, or Kenai: Min $22.00 - Mid $26.81 - Max $32.10

The base pay actually offered will take into account internal equity and may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement

Sign-on bonus available for eligible external applicants.