Warrior Experience Senior Specialist

About the role

The Wounded Warrior Project (WWP) is dedicated to supporting veterans and their families. The Warrior Experience Senior Specialist plays a crucial role in enhancing the warrior experience by integrating various WWP programs and services.

Responsibilities

• Support Warrior Experience initiatives for Strategy or Operations.
• Lead cross-functional work groups to achieve defined outcomes and other critical initiatives to meet warrior needs.
• Coordinate across Programs to collect ideas and feedback, negotiate outputs, ensure recommended changes meet cross-functional needs, lead adoption and implementation efforts, and ensure appropriate and timely communications across the organization.
• Organize and prepare materials and resources for team and staff meetings to facilitate decision-making and ensure clear communication about recommendations and plans.
• Lead work groups in proactively reviewing and evaluating current processes and problems, and in brainstorming and identifying solutions.
• Identify and develop improved processes to enhance the warrior experience and ensure alignment among the various WWP Teams.
• Establish operational processes for implemented initiatives to include updates and maintenance.
• Develop methods to seamlessly interface different departments to help blur the functional lines in the programs and services delivered to Warriors.
• Participate in rollout of key strategic initiatives.
• Serve as an expert resource for answers to questions from the organization regarding programs.
• Aid in developing and prioritizing initiatives and projects for the Warrior Experience team.
• Attend and actively participate in required training and/or meetings.

Requirements

• Five years of WWP programmatic experience or relevant experience.
• Five years of experience to solve problems and improve processes.
• Two years of experience leading others through change.

Qualifications

• Bachelor’s degree in relevant field.
• Five years of WWP program integration activities and implementing initiatives.
• Three years of experience working with Salesforce.

Benefits

• Comprehensive benefits package including medical, prescription drug, dental, vision, life/AD&D, short-term disability, long-term disability, and an Employee Assistance Program.
• Competitive PTO package, sick leave, family care leave, paid holidays, birthday holiday, education assistance, teammate wellness program, and bereavement leave.
• Annual performance incentive.

Pay

The estimated hiring range for this position is between $79,027 - $117,600 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

Schedule

The estimated hiring range for this position is between 40 hours per week, with up to 15% travel.