Warranty Technician

Bosch Rexroth, dba HydraForce, Inc., is a global leader in drive and control technologies, offering comprehensive hydraulic cartridge valves for mobile and industrial equipment markets. With over 35 years of innovation, we provide high-performance solutions designed to meet diverse machine design needs.

Responsibilities

• Assist with investigating and resolving customer product quality concerns using established quality procedures and problem-solving methods.
• Assist with preparing and documenting 8D reports for customer quality issues.
• Process Return Material Authorizations (RMAs) as directed.
• Communicate with customers and internal departments to gather information needed to understand and investigate product concerns.
• Assist with customer visits and on-site investigations as needed.
• Receive, inspect, and evaluate returned products to help determine the cause of failures.
• Perform product testing and help recreate customer-reported failures.
• Use basic problem-solving tools, including 5 Whys and cause-and-effect analysis, to assist in identifying root causes.
• Document findings clearly and accurately.
• Assist with assigning and tracking corrective-action activities to ensure tasks are completed on time.
• Assist in reviewing corrective actions to determine whether they effectively address the identified issue.
• Assist with updates to production processes, work instructions, and controls when required.
• Assist with Engineering Change Requests (ECRs) and other quality documentation as directed.
• Maintain accurate records and complete required Q-Pulse reporting.
• Follow established quality procedures, work instructions, and company policies.
• Perform other duties as assigned by management.

Requirements

• High school diploma or equivalent required.
• Manufacturing, mechanical, hydraulic, or quality-related experience is preferred but not required.
• Strong mechanical aptitude and willingness to learn.
• Ability to read and understand basic hydraulic schematics or willingness to learn.
• Ability to set up and perform basic hydraulic tests after appropriate training.
• Basic computer skills and ability to learn company software and quality systems.
• Ability to read, write, and communicate effectively in English.
• Strong attention to detail and ability to accurately document information.
• Dependable and willing to take ownership of assigned tasks.
• Ability to work independently after training and complete daily assignments with minimal supervision.
• Strong teamwork and communication skills.
• Ability to safely lift and move up to 50 pounds without assistance.

Preferred Qualifications

• Associate degree or technical education in Engineering, Manufacturing, Mechanical Technology, or a related field.
• Previous manufacturing or quality experience.
• Basic knowledge of hydraulic systems, fluid mechanics, or hydraulic circuits.
• Experience with Q-Pulse or similar quality management software.
• Familiarity with Minitab or other statistical analysis software.
• Exposure to Six Sigma or other structured problem-solving methods.
• Six Sigma Green Belt certification.
• NFPA certification.

Quality, Environmental, Health & Safety

• Follow all company Quality, Environmental, Health & Safety policies and procedures.
• Participate in maintaining a safe, clean, and organized work environment.
• Take reasonable care for personal safety and the safety of others.
• Report safety hazards, accidents, incidents, or potentially unsafe conditions to the appropriate supervisor or manager.
• Properly use all required personal protective equipment (PPE).
• Follow all applicable manufacturing, quality, and safety procedures.

Physical Requirements

• Lift and move products or materials weighing up to 50 pounds without assistance.
• Stand, walk, bend, reach, and perform hands-on inspection and testing activities.
• Perform hands-on troubleshooting and product evaluation in a manufacturing environment.
• Wear required PPE, including safety glasses, protective gloves, and safety shoes.

Work Environment

• Work is primarily performed in a manufacturing environment.
• Temperatures may vary from warm to cool depending on the season.
• Noise levels may range from moderate to high.
• Exposure to hydraulic oil, oil odors, and industrial sealants such as Loctite.
• Required PPE must be worn as directed.
• Maintain a professional, safe, and clean work environment.

Pay

The hourly range for this position is $23-$27 per hour.

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.